Student Accounts Specialist

Office of Student Financial Services

Reports to: Student Accounts Manager

Position: Regular, Full-Time

Location: Remote

FLSA Status: Non-Exempt

Hiring/Budgeted Salary or Hourly Range: The budgeted salary range that the university reasonably expects to pay for this position is $22.08 – $26.50

Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the university.

We offer a competitive compensation and a generous benefits package that includes paid time off, retirement, and excellent health insurance.

The applications deadline is December 3, 2026. Applications will not be considered complete unless both a resume and cover letter are uploaded. Do not use Easy Apply. To apply for this position, visit the Online Application Link.

Fielding Graduate University is an innovative global community dedicated to educating scholars, leaders, and practitioners in pursuit of a more just and sustainable world. We do this by providing exemplary interdisciplinary programs within a distributed and relational learning model grounded in student-driven inquiry and leading to enhanced knowledge. Fielding has approximately 1,050 students and 150 faculty members residing throughout the United States and internationally. Please visit our website at www.fielding.edu to learn more.

Summary

Provide customer service and support to students, student sponsors, and University personnel regarding all aspects of the student’s tuition account, including billing and payments, admission deposits and registration, the impact of student loans and scholarships on account balances, collections, and policies and procedures related to student account transactions via phone and email. Explain account activity related to financial aid and scholarships while referring eligibility and awarding determinations to the Office of Financial Aid. Accurately process tuition payments, refunds, and daily bank deposits. Manage internal student payment plans and sponsored, employer, and other third-party billing arrangements. Monitor Student Account Office Holds as they pertain to leaves of absence. Participate with other service areas to facilitate consistent delivery of service and information. Review student accounts for accuracy; employ well-developed communication skills to diffuse difficult situations, resolve discrepancies or disputes, and communicate technical information. Test revisions and upgrades to student payment processing systems.

QUALIFICATIONS

Applicants should have an associate’s degree in business administration and/or accounting, or closely related field, or a combination of equivalent education and experience. Three years’ experience in accounts receivable, banking, customer service or accounting with proven high volume customer service. Experience in handling checks and wires is preferred. Ellucian Colleague experience preferred.

Application Instructions

Fielding Graduate University utilizes ADP Workforce Now for online applications. You will be prompted to create a username and password to initiate the application process. Applications will not be considered complete unless both a resume and cover letter are uploaded. Do not use Easy Apply. Applicants are encouraged to have their employment history, educational information, and professional references on hand while completing the application. The online application process takes approximately 30-60 minutes. Upon completion, applicants will receive confirmation of receipt via email.

If you would like guidance on how to write a cover letter, please click the link below.

How to Write a Cover Letter

We Are an Equal Opportunity Employer

Equal employment opportunity is a fundamental principle at Fielding. We’re committed to a work environment in which relationships are characterized by dignity, courtesy, and respect. Employment here is based upon personal capabilities and qualifications without discrimination based on race, color, religion, gender (including gender identity and gender expression), sexual orientation, marital status, age, national origin, citizenship status, military/military spouse, or veteran status, disability, or any other protected class as established by law.

Fielding Graduate University is committed to inclusive excellence and encourages diversity and inclusivity in all its enterprises. As an equal opportunity employer committed to social justice, we value and welcome individuals of all ages, abilities, backgrounds, beliefs, genders, gender identities, gender expressions, marital status, national origins, race and ethnicities, religious affiliations, sexual orientations, military/military spouse, or veteran status – and other visible and nonvisible differences. We seek employees who are committed to creating a respectful, welcoming, and inclusive environment for all community members.