Strategic relationship manager

DESCRIPTION & REQUIREMENTS

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

We are seeking a Strategic Relationship Manager (SRM) to support and strengthen long‑term relationships between Jack Henry and a select group of our largest and most strategic banking partners. This role is responsible for ensuring that Jack Henry’s services, solutions, and partnership approach align with each bank’s goals, operational priorities, and long‑term strategies. This role is part of the Regional Banking Office (RBO) team, which supports Jack Henry’s most significant banking clients. The RBO provides a dedicated, high‑touch partnership experience, offering proactive support, personalized guidance, and a “white‑glove” client journey throughout the relationship.

As the primary point of contact for two assigned banks, the SRM will oversee relationship health, overall satisfaction, retention, and partnership growth. You will monitor and communicate performance metrics, identify opportunities for improvement, and ensure that service delivery meets or exceeds expectations. Your work directly influences how our partners experience Jack Henry and plays a critical role in shaping the perception and success of each relationship.

The SRM functions as both a strategic advisor and a day‑to‑day partner—supporting immediate needs while also guiding long‑term planning and initiatives. You will work closely with bank leaders at all levels, including senior executives, acting as the trusted resource they can turn to for support, insight, and coordination across Jack Henry. This role is highly visible and sets the tone for how our partnership is experienced, making it essential to the success of both the bank and the broader organization.

This position may be worked remotely within the United States, with the exception of California.

This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.).

The salary range for this position is $110,000- $160,000 and will be determined based on location and experience level.

What you’ll be responsible for:

• Responsibility for knowing the bank’s objectives, key strategies, leaders and stakeholders such that JH is in a credible position to collaborate in further refining those strategies and developing specific initiatives and solutions that will enable the bank to achieve their objectives.
• Understanding the banks’ key business and technology challenges. Aligns and communicates strategic direction and organizational response to address critical imperatives.
• Establishes and leverages a wide range of relationships throughout the bank’s organization including regular interaction with the bank’s senior leadership.
• Leads relationship status reviews with the customer on a regular basis to present service delivery metrics, status of active engagements, and address outstanding issues and resolution plans.
• Effectively communicates JH long-term strategy and direction.
• Ensures that JH is viewed as an optimum strategic partner to the bank.
• Monitors, reviews, and confirms impact of communications sent from JH to the bank. Ensures understanding of implications and impacts to the organization.
• Identifies and engages internal operational delivery teams by communicating the overall objectives and strategies for the account and outlining clear initiatives and timeframes to achieve them. Specific account strategies and plans should be documented and reviewed as appropriate.
• Works collaboratively to ensure appropriate direction is provided to all delivery teams and a productive two-way communication flow exists.
• Developing and scoping new initiatives and projects, drafting proposals, statements of work, and other activities related to selling, servicing, and delivering work to the bank.
• Ensuring smooth operation of day-to-day activities required to meet the banks objectives.
• Monitoring that all work performed is executed within set deadlines and within established budgets.
• As part of the account team, this position is accountable for the independent assessment of the speed, agility, quality, and responsiveness of our delivery organizations.
• Collaborates and coordinates with appropriate sales executives cross-sell opportunities, incremental contract changes, and renewals ensuring these are accurate, appropriate, and consistent with the banks’ objectives.
• Maintains knowledge of JH’s products and services, those of key vendors and partners, and develops strategies for how to continually apply them to evolve and improve the quality of results and service delivered to a bank.
• May perform other job duties as assigned.

What you’ll need to have:

• A minimum of 15 years of banking industry experience.
• A minimum of 5 years of customer or relationship management experience supporting financial institutions or strategic client accounts.
• Proven ability to build strong, trust‑based relationships with stakeholders at all levels, including senior bank leadership.
• Strong communication and problem‑solving skills, with the ability to translate needs, coordinate resources, and guide strategic discussions.
• Experience partnering across cross‑functional teams to resolve issues, support strategic initiatives, and ensure consistent, high‑quality service delivery.
• Must have the ability to travel at least 20% of the time to meet with your clients, for user conferences, trainings and seminars.

What would be nice for you to have:

• Bachelor’s degree.
• The ability to serve as a subject matter expert and contribute insights to complex or unique projects.
• Strong communication, facilitation, and presentation skills, with the ability to engage effectively at all levels of both the bank and Jack Henry.
• Advanced analytical and problem‑solving abilities, including the capacity to evaluate complex situations, interpret data, and recommend sound solutions.
• Demonstrated commitment to customer advocacy, including prioritizing issues appropriately and pursuing timely, accurate resolution on behalf of the customer.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.