Strategic partnership specialist (customer care)

What we need:

This position is a customer and hauling partner approach, excelling not only in the delivery of outstanding client support to both internal and external clients but also in actively executing functions related to account management, procurement, and processing service requests within our customer's processes. Your pivotal role involves managing the entire customer life cycle to ensure business retention. The team oversees a book of business, aiming to establish long-term partnerships and improve profit margins for both customers and vendors. Leveraging strategic thinking, the team maximizes operational efficiencies internally and externally by analyzing data to implement predictive solutions for our customers. The overarching goal is to enhance sustainability while elevating the overall customer and vendor experience.

Schedule Requirement

Rotating weekend schedule. Flexibility and consistency are important to support both customer and operational needs.

This position is remote and available to candidates residing in the following states: Connecticut, Florida, Georgia, Indiana, Kansas, Maryland, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Texas, Tennessee, and Virginia.

What People say about You:

You excel at independently solving problems within a team environment, ensuring a high-quality experience for both customers and vendors. Your flexibility and openness to change are crucial as our business expands, and your willingness to contribute innovative thoughts and ideas will significantly influence both internal teams and external customers. Given the unique nature of this position, you are adaptable, allowing you to cultivate and enhance your skills across various domains, particularly in account management, procurement, and client support.

What you will be doing:

• Effectively Manage and grow Book of Business in the Strategic Partnership Team.
• Ensuring retention metrics and customers remain under long-term contracts.
• Generating new opportunities within existing customer network for new sites, adding new services for existing customers.
• Attending sales meetings and conducting business reviews with Key Accounts regularly.
• Ensure daily use of CRM for customer activities and sales pipeline management.
• Using customer and prospect CRM management software and updating relevant information held in these systems daily.
• Monitor customer activity and proactively make recommendations for service changes or other solutions to better meet their needs.
• Guide customers as an industry expert on waste and recycling technology, diversion opportunities, city by laws and other regulations to set and meet waste and recycling goals.
• Work in conjunction with the Sustainability department to assist customers with complex needs around waste auditing, diversion reporting, and other services as required.
• Attending and presenting at client meetings as well as at other company functions, networking events or as necessary to perform duties and manage customer portfolio.
• Executing service requests directly with hauling partners, including but not limited to extra pickups, temporary bins, roll-off haul requests.
• Other duties or projects as requested.

Is this you?

Must Have Skills/Experience:

• 2+ years experience in Account Management, procurement negotiations, and/or customer success.
• Previous experience in the waste and recycling industry.
• Bachelor degree or equivalent.
• Must have excellent verbal and written communication skills.
• Ability to provide excellent project execution via strong task prioritization and multi-tasking ability with minimal supervision.
• Demonstrates a willingness to not only ensure the job is done, but also accept responsibility for the results.
• Self-driven with the ability to effectively prioritize and execute tasks.
• Ability to work in a team environment, while delivering independent results.
• High degree of knowledge of service industry is preferred.
• Experience working in robust Enterprise Resource Planning (ERP) system such as Microsoft Dynamics, Oracle, SAP or Netsuite.

Nice to Have Skills/Experience:

• Previous experience in business analysis & diversion is an asset.
• Fluency in other languages an asset.

Why join RTS:

At RTS, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance, and Short-Term Disability. Our employees also receive Paid Vacation, Holidays, and Sick Days. Please note that benefits may vary by job and offer. Additional Educational opportunities and training may be available at the approval of management.

What to Expect:

We believe the recruiting process is a two-way street, this isn’t just about us getting to know you. We encourage you to ask questions about the company, work culture and the role. As you interview with RTS, we hope the growth and challenge excites you.

You will chat with our talent acquisition team.

Meet with the hiring manager and potential team.

Meet with one of our leaders and learn more about your career at RTS.

RTS is an equal opportunity employer who embraces and values diversity in age, gender identity, race, ethnicity, sexual orientation, and physical/mental ability. RTS’ team members are encouraged to be their whole authentic selves. People of diverse backgrounds and cultures are encouraged to apply.