Solutions engineer

NexusTek is a U.S based, managed IT service provider (MSP) to small and medium sized organizations. We excel in tackling the complexities of IT, such as cloud services, cyber-security, document management, data back-up and protection, and more. Our mission is to take away technology headaches allowing our clients to focus on their core business.

Feeling stagnated in your current IT role? You won’t at NexusTek - no two days are alike in the MSP world! This is a fast-paced, ever-changing IT presales position that engages our clients in the process to understand their technology needs and enhance their technology efficiencies.

Working Hours: Monday – Friday 8:00 am to 5:00 pm local hours with after hours as needed to support clients.

Location: Work from home and must be located in PST with a strong preference for California, Washington state or Seattle.

Travel: Up to 20%

Who you are

A proactive and independent presales Solutions Engineer who combines technical expertise, business acumen, and critical thinking to design solutions that align technology with client business objectives. Acting as a trusted advisor, the Solutions Engineer develops secure, scalable, and outcome-focused solutions across managed services, cloud, AI, cybersecurity, networking, data protection, compliance, and digital transformation initiatives while partnering with sales, delivery, and client stakeholders to drive customer success.

You know how to:

• Consult on the sale, design, and delivery of IT products and solutions for projects including but not limited to IT managed service plans, cloud migrations, and AI solutions.
• Assess existing IT environments and confidently articulate recommendations in an illustrative manner to current and prospective clients.
• Develop detailed Statement of Work documents for Client and internal guidance.
• Create budgets that map to the client or prospective clients’ budget, IT, and business goals.
• Analyze, prepare, and deliver Quarterly Business Reviews (QBR) for each client in your assigned portfolio.
• Participate with the sales team on early-stage prospect interactions.
• Partner with the Client Executives, Account Managers, Sales Operations, and field staff to deliver excellent service to current and prospective clients.
• Work in a fast-paced Managed IT Services environment working on multiple, concurrent client proposals.

You have presales skills in the following technologies:

• MS Office 365 - Entra ID, Intune, MFA, etc.
• Microsoft Copilot & Copilot Cowork
• Microsoft-based servers and workstations
• Private and public cloud services - Azure, AWS, GCP, Nutanix
• AI technologies and adoption
• Cybersecurity services - EDR, MDR, SIEM, SOC, SOAR, etc.
• Backup and disaster recovery solutions
• Network firewalls and managed switches
• Knowledge of compliance frameworks - SOC2, CMMC, etc.
• Existing Certifications are a plus - Microsoft, AWS

Pay and Benefits

This is a full-time position located in the United States and performed remotely with some travel.

Estimated Starting Salary/Wage Range: $115,000+ annually along with On Target Incentives (OTI), less applicable withholdings and deductions, paid on a semi-monthly basis (The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure [for existing employees] skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role. Note that the majority of individuals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.)

In addition to legally-required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following:

• Four weeks of annual accrued PTO
• Seven paid national holidays
• Medical, dental, vision options
• Company-paid life insurance, short and long-term disability
• Voluntary benefits such as critical illness and accident
• Voluntary Legal Shield and identity theft protection
• Discretionary annual 401k match plan
• Generous employee referral bonus plan
• Employee Assistance Program
• Access to over 90,000+ courses in ADP My Learning
• StandOut employee engagement tools
• Eligible to apply for a Pluralsight license
• Eligible to apply for NexusTek Technical Academy or Leadership Academy

We’re happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.

Interview Process - Typical interview process for this role:

Application Stage - Thanks for showing interest!

• Complete the Culture Index Survey offered in the application steps (link to survey also provided below)
• Culture Index is offered in 30 languages - request in your native language!
• Culture Index Link: https://go.cultureindex.com/p/utYLAllb1NhcMLtV

Screening Stage - Let's get to know each other!

Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the introductory screening.

Interview Stage – We’ll dive into your experience more in depth (Subject to change depending on availability)

• One hour soft skill and technical interview with the hiring manager
• One hour follow up interview with a peer member of the team
• 30 minute follow up interview

NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

NexusTek participates in E-Verify for all US Employees.

Please be aware of potential recruitment fraud and fake social media pages. NexusTek will never ask you to pay a fee as part of the interview process. Additionally, we will not ask for your personal banking information until you have signed an employment offer and completed virtual onboarding training and paperwork provided by our HR team.

All communications with NexusTek professionals will only be sent from an @nexustek.com or ADP email address and never originate from gmail.com, yahoo.com, or other commercial email services. If you are viewing this job post outside of our website and interested in exploring opportunities, please go directly to our Careers Page: https://www.nexustek.com/nexustek-careers/ or https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=567e686e-7575-49d9-b29f-985e7365f987&ccId=19000101_000001&type=MP&lang=en_US