Solutions consultant

Since 2000, Smartlinx has been redefining how senior care organizations manage their workforce. Our modern, purpose-built solutions, from dynamic scheduling and compliance to integrated payroll and real-time analytics, give providers the agility and intelligence needed to thrive in today's healthcare environment.

As the parent company of BekTek (HostedTime) and StafferLink, Smartlinx brings together a wide range of solutions for managing both full-time and contingent staff. Together, these capabilities give Smartlinx the most comprehensive workforce management solution set in senior care.

We're driven by one mission: to power exceptional senior care through smarter workforce management. Join us as we shape the future of work in long term care.

Role Summary

SmartLinx Solution Consultants are consultative problem solvers, product experts, and trusted advisors who partner with Sales, Customer Success, Product, and other cross-functional teams to help senior care and post-acute providers solve complex workforce challenges.

The Solution Consultant plays a critical role throughout the sales cycle - leading discovery, translating operational challenges into solution strategies, delivering compelling product demonstrations, building financial and business cases, and communicating SmartLinx’s value to stakeholders ranging from facility administrators, nursing leaders, HR and payroll teams, and operations leaders to executive leadership.

Success in this role requires more than strong product knowledge. Our Solution Consultants combine industry expertise, technical fluency, business acumen, and compelling storytelling to connect SmartLinx capabilities to measurable customer outcomes. They understand the realities of 24/7 senior care operations - including staffing pressure, labor cost, turnover, compliance, and administrative complexity - and use that context to differentiate our purpose-built workforce management platform from broad-market HCM solutions.

Duties & Responsibilities

• Become a subject matter expert in SmartLinx solutions, capabilities, integrations, and product strategy.
• Lead consultative discovery sessions that uncover how senior care organizations manage staffing, scheduling, time and attendance, payroll, labor utilization, compliance, reporting, employee experience, and other workforce processes - along with the operational and financial impact of current-state challenges.
• Translate discovery findings into tailored solution strategies and compelling product demonstrations that reflect real senior care workflows, user personas, and operating models and clearly connect SmartLinx capabilities to customer needs.
• Articulate the SmartLinx value proposition to facility, clinical, HR/payroll, operations, finance, IT, and executive audiences in a way that is clear, relevant, quantifiable, and outcome focused.
• Develop business cases, ROI narratives, and financial justifications that quantify opportunities such as reducing overtime and agency reliance, improving payroll accuracy, increasing workforce visibility, reducing administrative burden, supporting retention, and mitigating compliance risk.
• Demonstrate a strong understanding of the senior care and post-acute operating environment, including skilled nursing and assisted living workflows, 24/7 staffing models, census- and acuity-driven labor needs, workforce shortages, employee turnover, and regulatory and reporting considerations such as CMS Payroll Based Journal (PBJ).
• Understand the competitive landscape and confidently position SmartLinx differentiation against both industry-specific solutions and broad-market HCM/WFM platforms, particularly where purpose-built senior care workflows, compliance needs, and workforce complexity create meaningful differentiation.
• Serve as a trusted advisor throughout the sales process, helping customers evaluate operational requirements, workflows, integrations, reporting needs, compliance considerations, and overall solution fit across the employee lifecycle.
• Partner with Sales to develop account strategies, proof-of-value engagements, executive presentations, and other strategic deal support.
• Build and maintain high-quality demonstration environments and reusable solution assets that reflect realistic senior care organizations, roles, workflows, and business scenarios.
• Evaluate complex requirements that may involve configuration, integrations, new functionality, or product development.
• Serve as a bridge between the field and Product, R&D, Marketing, Customer Success, and Services - bringing customer insights, market trends, competitive intelligence, and product feedback back into the organization.
• Help influence product direction by identifying recurring customer needs, emerging senior care workforce trends, regulatory or reporting requirements, and opportunities to strengthen SmartLinx’s market differentiation.
• Support webinars, executive briefings, conferences, trade shows, user groups, and other strategic customer or marketing events.
• Share best practices, competitive insights, discovery approaches, demo strategies, and reusable assets across the Solution Consulting organization.
• Remain current on SmartLinx solutions, roadmap, buyer personas, senior care and post-acute industry trends, workforce and labor pressures, regulatory considerations, and competitive developments.
• Build credibility and trust with customers, prospects, and internal stakeholders through a combination of product expertise, technical knowledge, senior care industry understanding, and business acumen.

Requirements

Required Skills & Abilities

• 3+ years of experience in software presales, solution consulting, solutions engineering, product management, or a related customer-facing SaaS role.
• Demonstrated ability to lead effective discovery, understand complex workforce processes, and translate operational challenges into compelling technology solutions and measurable business outcomes.
• Strong presentation and storytelling skills with the ability to simplify complex concepts and communicate effectively with audiences ranging from operational users to C-level executives.
• Strong business acumen with the ability to connect technology capabilities to senior care priorities such as labor efficiency, staffing visibility, payroll accuracy, compliance, employee retention, and operational performance.
• Working knowledge of SaaS architecture, APIs, integrations, and enterprise technology ecosystems, particularly within HCM, workforce management, payroll, HR, ERP, and healthcare environments.
• Experience with workforce management, HCM, payroll, HR technology, healthcare technology, or other solutions supporting a complex hourly workforce strongly preferred.
• Experience within senior care or post-acute healthcare - particularly skilled nursing, assisted living, or long-term care - is strongly preferred. Familiarity with staffing operations, payroll/timekeeping workflows, PBJ reporting, or related workforce compliance requirements is highly valued.
• Strong analytical, written, verbal, and interpersonal communication skills.
• Ability to quickly learn complex products and customer environments while developing fluency in senior care workflows, terminology, buyer priorities, and regulatory considerations.
• Highly collaborative while also comfortable working independently, managing competing priorities, and taking ownership of strategic opportunities.
• Strong attention to detail, follow-through, professionalism, and customer focus.
• Willingness to travel approximately 1–2 times per month as business needs require.

Education & Experience

• Bachelor’s degree or equivalent professional experience.
• Experience within workforce management, human capital management, human resources, payroll, senior care, post-acute healthcare, or related enterprise software strongly preferred.

Location preference

Eastern Region - United States

Smartlinx values and celebrates diversity, equity, inclusion and belonging and evaluates qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. We value your hard work, integrity, and commitment to make things better, and we put people first by offering you benefits that support your life and wellbeing, including remote environments as applicable, Medical, Dental, Vision, FSA and HSA, Life Insurance, Pet Insurance, and a 401(k). Join us and you'll develop your skills and expertise to rise to the very highest levels, working in an environment for a company known for brilliance and innovation.