Software Support and Connectivity Specialist

United States – Remote

The Software Support and Connectivity Specialist is responsible for supporting customers with software and connectivity inquiries related to hearing aid technology. This role acts as a subject matter expert in fitting software, Bluetooth connectivity, and eServices, while collaborating cross-functionally to deliver an exceptional customer experience.

Responsibilities:

• Support customers through incoming software and connectivity support queues
• Handle escalations from Audiology Technical Support and Consumer Connectivity teams
• Provide support for Bluetooth and wireless accessory troubleshooting
• Conduct scheduled outbound calls to assist customers with technical issues
• Act as a subject matter expert for Sonova fitting software and Noah applications
• Collaborate with internal teams across technical support, marketing, and product teams
• Develop innovative solutions to improve customer and employee experience
• Participate in meetings and initiatives to support business growth

More about you:

• High School diploma required
• Associate’s or Bachelor’s degree in IT, Software, or related field preferred
• 5+ years of experience in a technical software support environment
• Experience supporting high-tech or medical device products preferred
• Strong problem-solving and analytical skills
• Excellent communication and organizational abilities
• Ability to manage multiple priorities and work independently
• Knowledge of hearing aid fitting software, Noah applications, or networking is a plus

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you!

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact: wholesale.HR@sonova.com Sonova Human Resources

What we offer:

• Medical, dental and vision coverage*
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match*
• Company paid life/ad&d insurance
• Additional supplemental life/ad&d coverage available
• Company paid Short/Long-Term Disability coverage (STD/LTD)
• STD LTD Buy-ups available
• Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance
• PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
• Paid parental bonding leave
• Employee Assistance Program
• Robust Internal Career Growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform*

Plan rules/offerings dependent upon group Company/location.

This role's pay range is between: $30 – $36 per hour. This role is also bonus eligible.

How we work: At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration while supporting flexible and effective remote work environments.