Software developer iii

Our Client, a Communications company, is looking for a Software Developer III for their Remote location.

Responsibilities:

Employee Experience:

• Develop and enhance ServiceNow Workspaces, including Service Operations Workspace (SOW), Agent Workspace, and Next Experience applications.
• Leverage UI Builder to extend out-of-the-box capabilities and deliver intuitive, role-based workspace experiences.
• Build and support employee-facing solutions such as Employee Center, Service Portal, Knowledge Management, and self-service capabilities.

Customer Experience:

• Develop and enhance customer-facing portals, including CSM and Business Portals.
• Create widgets, portal pages, forms, and digital experiences that improve customer engagement and self-service adoption.
• Configure and customize CSM, Knowledge Management, and Service Catalog capabilities.

Platform Development & Automation:

• Design and implement workflow automation using Flow Designer, Integration Hub, and platform-native capabilities.
• Develop integrations with enterprise systems using REST APIs and web services.
• Build and support ServiceNow customizations using JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, and UI Actions.
• Evaluate and adopt emerging ServiceNow capabilities to continuously improve employee and customer experiences.

Collaboration and Delivery:

• Partner with business stakeholders, product owners, and architects to deliver scalable solutions.
• Participate in Agile ceremonies, sprint planning, story estimation, code reviews, testing, demonstrations, and releases.
• Troubleshoot production issues, maintain technical documentation, and promote development best practices.

Requirements:

• 5+ years of ServiceNow development experience.
• Strong expertise in ServiceNow Workspaces, UI Builder, and Next Experience Framework.
• Experience developing Employee Center, Service Portal, CSM Portal, and customer self-service solutions.
• Proficiency in JavaScript, Glide APIs, Client Scripts, Business Rules, Script Includes, UI Actions, and Flow Designer.
• Experience with ITSM, CSM, Knowledge Management, and Service Catalog implementations.
• Strong integration experience using REST APIs, Integration Hub, and web services.
• Experience working in Agile environments with distributed teams.
• Excellent analytical, problem-solving, and communication skills.
• Experience with AI platforms, Agentic AI, Generative AI, LLMs, or ServiceNow AI capabilities is a plus.

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities