Overview

Job Title: ServiceNow Experience Designer

Location: Remote

Job Type: Independent Contract

Start Date: ASAP

Pay Rate: $70-80/hr

Job Summary

Design intuitive employee and agent experiences on the ServiceNow platform, with a focus on Employee Center and Service Operations Workspace (SOW).

Responsibilities

Key Responsibilities

• Design end-to-end employee and agent journeys: onboarding/offboarding, issue-to-resolution, request-to-fulfillment, and self-service search and knowledge (deflection).
• Create UX artifacts such as personas, journey maps, empathy maps, and wireframes/prototypes.
• Plan and run usability tests, and turn findings into design improvements.
• Design and configure experiences in Employee Center, SOW, and UI Builder.
• Collaborate with developers, product owners, and stakeholders to deliver consistent, accessible, user-centered solutions.

Qualifications

Required Skills

• 6+ years in UX design, with 2+ years of hands-on ServiceNow UI experience (across at least 4 releases)
• 2+ years each in Employee Center (ESC) and Service Operations Workspace (SOW)
• Strong skills in user research, journey mapping, and usability testing
• Good communication and stakeholder management

Certifications / Badges

• Employee Center Essentials badge
• Service Operations Workspace (SOW) Bootcamp badge
• UI Builder Fundamentals badge/certification