Service technician/electrician

Koenig & Bauer is the oldest, global printing press manufacturer in the world! For more than 200 years, we have been bringing together innovative technology and enthusiasm for tailor-made print solutions for our customers. You will find products printed on our machines all around you every day including the US currency in your wallet and much of the packaging in your grocery stores and big box retail stores.

With the broadest product portfolio in the industry, groundbreaking machines and a holistic service promise, Koenig & Bauer sets international standards. Our 5,500 employees worldwide generate annual sales of €1.2 billion.

This is your opportunity to join Koenig & Bauer (US), the sales and service organization for Koenig & Bauer in the United States and the North American headquarters. Become part of our company where creativity, fascination and passion for mechanical and electrical engineering work together as we develop the printing world of tomorrow and exceed print!

Location: Remote with almost 100% travel (air and auto) to customer locations across the United States or Canada. Home base must be within 1 – 1.5 hours from a major airport.

Reports to: Service Manager

Department: Shared Service

Standard Schedule: Schedule varies and may include early mornings, evenings, late nights, and weekend work.

FLSA Status: Non-exempt/Hourly

Compensation: $27 - $46 per hour

Job Responsibility: The Service Technician travels to customer locations to install, maintain, upgrade, troubleshoot, diagnose, and repair electronic and electrical components on Koenig & Bauer CI flexo, web, and digital printing presses. The Service Technician interacts directly with the customer listening to their needs and asking probing questions in preparation for the installation or service call and must be able to effectively communicate technical information and resolutions to customers with varying degrees of technical knowledge and abilities. The Service Technician must come up with the plan of action to address the customer issue with an emphasis on quality work (fix it right the first time) and efficiency to minimize installation or downtime and to control costs.

Essential Duties and Responsibilities:

• Troubleshoot electronic and electrical components on Koenig & Bauer (Flexotecnica) CI flexo, web offset, and digital presses. Solid background in electronics concepts and automation is a must.
• Understand the operation of various models and sizes of printing presses in order to diagnose performance issues.
• Must have strong understanding of PLC technology (Bosch and Rockwell) and be able to read, interpret, modify, troubleshoot, and program the PLC.
• Understand and troubleshoot close loop system, such as temperature control, tension control, L.E.L. control, etc.
• Understand and troubleshoot drive and motor technology, including torque, current, architecture, types of alarms, and general concepts that join all drives and motors.
• Troubleshoot problems via software.
• Program part/ module on site.
• Troubleshoot peripheral equipment like Enercon, BST, Fife, Maxon, etc.
• Contact Flexotecnica Italy or Koenig & Bauer Germany about machine specific problems and software.
• Troubleshoot high speed communication, including all that surrounds Ethernet: switches, addresses, and overall philosophy behind these communications.
• Install software updates
• Troubleshoot software issues.
• Troubleshoot complex electronic and electrical issues with thorough research and investigation using available documentation such as service manuals and repair documentation, internal resources such as other technicians, Remote Maintenance, or Service Manager to accurately identify the necessary repairs and the root cause analysis for the failure.
• Determine and execute an action plan for making necessary repairs including identifying necessary parts and working with the customer and K&B Parts Department in the procurement of parts, working with the customer and K&B Service Department on the necessary time and schedule for repair, working with Service on additional labor or specialized skills necessary to do the job, working with K&B Warehouse and Service in the arrangement of any special tools needed for the job.
• Deliver world-class customer service with each and every customer interaction including introducing or greeting the customer upon your arrival, listening and asking questions of the customer to understand how you can help, informing customer of your findings as well as recommended action plan including schedule and timeline, and touching base with customer at the end of the job or during critical milestones while on the job.
• Fulfill the obligation of the original service call and see the service call through completion making any arrangements for alternative schedule, as deemed necessary, with the Service Department. Requests for additional work outside the scope of the original service call must be arranged through the Service Department.
• Complete accurate and timely records including recording parts used and returned, updating open/closed issues spreadsheet, recording time, expenses, and work performed in MDS, and any other required paperwork or records.
• Adhere to all applicable customer practices and policies while working at their site including arrival and departure procedures, following safety policies and using necessary personal protective equipment, and adhering to policies regarding smoking and eating in the workplace.
• Performs other related job responsibilities as necessary based on business needs.

Core Competencies:

• Customer Empathy: Displays an understanding of the customer’ needs and ascertains the appropriate sense of urgency needed to meet those needs including the awareness of the financial impact experienced by our customer and the consequential effects on KBA, its reputation, and its future business potential based upon our actions. Regards regular communication as essential component of demonstrating customer empathy.
• Subject Matter Experts/Job Knowledge: Demonstrates an understanding of the Koenig & Bauer Flexotecnica and web products and services as it relates to the job. Acquires, interprets, and evaluates information within industry and/or functional area of expertise to perform job responsibilities.
• Communication and Teamwork: Uses open and constructive communication with customers, managers, co-workers, and other business partners. Respects and values the differences of others for a collaborative workplace. Uses positive communication and listening skills to resolve differences, manage conflict, and focus on solutions.
• Ethical Conduct and Work Standards: Displays consistent ethical standards in business affairs. Displays enthusiastic approach to work and the company. Builds trust and credibility with KBA customers, vendors, co-workers, and other business partners by following through on commitments. Follows company policies, rules, regulations, and standard operating procedures.
• Safety: Promotes a safe working environment by attending required training, using any personal protective equipment provided, following and enforcing all safety policies, and performing work in a safe manner at all times.
• Dependability: Follows through on commitments, meets deadlines, and can be depended on.

Organizational Relationships:

This position has continuous face-to-face, phone, and e-mail contact with the customer. The Service Technician may interact with customer employees at various levels of the company including but not limited to owners, press room managers, maintenance managers, press operators and crew. The Service Technician is in regular contact, mostly via phone and e-mail, with the Service Coordinators that dispatch their work and arrange schedule and travel. The Service Technician works with much autonomy being managed remotely by the Service Manager in the Dallas office. Regular communication between manager and Service Technician occurs mostly by phone and e-mail. The Service Technician may work independently or as part of a team on installation and service calls depending on the need. The Service Technician works with the KBA Parts Department on a regular and on an as-needed basis in the procurement of parts for service calls and with the KBA Warehouse Department for the arrangement of necessary or special tools needed for service call.

Environment/Physical Demands:

Nearly 100% travel with consecutive overnight stays with mostly domestic air travel with some international travel for training or special assignments. Must be able to move through airports and board aircrafts. Must hold a valid driver’s license and be able to drive for long periods of time (5 – 8 hours, in some cases). Continuous (more than 5.6 hours daily) standing, working with hands and fingers, and exposure to dust, fumes, and machinery noise in press rooms required. Frequent (2.6 to 5.5 hours daily) bending/stooping, pushing, pulling, and changes to temperature. Regular use of hand and power tools both basic and specialized tools including but not limited to wrenches, ratchets, sockets, pliers, hammer, screw drivers, grinder, drill motor, hydraulic jacks, pallet jacks, hex keys, OEM special tools, files, pin punches, 6side cutters, snap ring pliers, scrapers, and pin puller. Heavy lifting including lifting a traveling toolbox with wheels with an estimated weight of 40 to 80 pounds. Daily use of computer to keep necessary reports and records and retrieve necessary information.

Knowledge, Abilities, and Interpersonal Skills:

• Experience working with basic hand tools such as wrenches, ratchets, sockets, pliers, hammer, screwdrivers.
• Ability to read electrical schematics and mechanical CAD drawings.
• Computer literacy with basic knowledge of e-mail, internet navigation, word processing, spreadsheets, and other business system software.
• Good customer service skills with attentive listening, ability to ask the right questions for clarification, and prompt response.
• Good verbal communication skills including the ability to communicate complex technical information to people with varying degrees of technical knowledge and ability.
• Highly desired that the candidate have fundamental Italian and/or Spanish language skills.
• Collaborative team member with the ability to build strong interpersonal relationships with external customers and other internal resources such as Service, Parts, Remote Maintenance, Travel, and other functional areas.
• Ability and willingness to travel nearly 100% with frequent air travel domestically and some international for training, consecutive overnight stays, and some evening and weekends as deemed necessary for business to accommodate customer.
• Valid motor vehicle license.
• Ability to meet the physical demands of the job including continuous (more 5.6 hours daily) standing; working with hands; exposure to dust, fumes; and equipment/machinery noise; and frequent (2.6 to 5.5 hours daily) bending/stooping, pushing, pulling, and changes to temperature.

Required Qualifications:

Education: High School Diploma or GED-equivalent required; technical apprenticeship program or post-high school degree or certification in technical field including but not limited to printing or industrial maintenance.

Experience: Minimum three to five years related work experience in printing, press manufacturing, packaging or other related industry.

Computer Skills: Experience with OS2; Microsoft Windows; programming and networking; extensive use of various proprietary software and programming tools; basic use of e-mail, internet navigation, word processing, and spreadsheets.

Koenig & Bauer (US) is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/orientation, gender identity, age, veteran status, creed, national origin or ancestry, or any other status protected by federal, state, or local law. Information collected by the application process is solely to determine suitability for employment, verify identity, and maintain employment statistics of applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship for the employer. Please contact Koenig & Bauer’s HR Department at NA-HR@koenig-bauer.com or 469-532-8120 if you need assistance completing this application or to otherwise participate in the application process.

Benefits

• Vacation – 15 days per year
• Holidays – Up to 11 days
• Sick – 7 days
• Medical, Dental, and Vision
• Disability and Life
• Flexible Spending Accounts
• 401k Retirement and Profit Sharing Plan
• Income replacement plans for cancer, critical illness, and accident
• Long-Term Care Plans
• Years-of-Service Bonus Plan
• Educational Assistance