Role Summary

Our SRE team is responsible for the design, operation and reliability of Upserve’s product infrastructure. We collaborate with teams across the company to make this happen: Developers, QA, PMs, etc.

Key Responsibilities

• Initiate and contribute to continuous improvement of our software delivery processes and practices in a multi-location, multidisciplinary team to empower and accelerate product development
• Use automation extensively to design, configure, manage, and monitor systems in support of our product development teams
• Design and architect operational solutions with the specific goal of increasing the standardization, automation, repeatability, cost-efficiency and consistency of operational tasks
• Working with developers and other SREs to design and build scalable, reliable and cost-efficient Cloud infrastructure
• Adhere to and advocate for best practices, including Infrastructure as Code, monitoring, high availability, disaster recovery, security, and SRE/DevOps methodologies
• Provide timely assistance and remediation solutions during critical situations and production incidents to help resolve service problems (You will be on call for periods of time)

Required Qualifications

• Strong knowledge of Amazon Web Services
• Strong experience with Docker, Kubernetes & Linux Systems
• Experience with configuration management tools such as Chef, Puppet, Ansible, Salt
• Experience with Infrastructure as code practices: we use Terraform & OpenTofu
• Ability to read & write complex scripts using Shell
• Ability to read & understand programming languages: Python, Ruby, Go, etc.
• Good understanding of Agile development and continuous delivery best practices, software engineering tools, processes, methods and testing
• Ability to collaborate effectively with other teams
• Ability to plan, organize, prioritize and stay focused
• Good experience provisioning and managing infrastructures with high availability constraints
• Good experience with cloud cost optimization

First 90 Days: Success Outcomes

• You are a problem solver who does not shy away from tackling complexity and critical thinking
• You have a strong will to learn, grow and get out of your comfort zone
• You have great energy and passion for technology
• You are able to express yourself flawlessly in English
• You have strong interpersonal skills

Opportunity

• Lots of autonomy, flexible work culture and possibility of remote work
• Development of high traffic products, used at the global scale
• Exposure to modern and proven technology
• Opportunity to learn and expand your skill set
• Tons of growth opportunities into technical or people management roles
• Opportunity to join a fast-paced, high-growth company