Senior Program Director

Location: North Shore Region

This is an on-site leadership position based at Northeast Arc's headquarters in Danvers, MA. This is not a remote or hybrid role. Regular in-person presence at our Danvers headquarters, along with travel to program sites, individuals' homes, and community locations throughout the Northeast Arc service area, is required.

Schedule: Monday to Friday, 9:00 AM to 5:00 PM

Target Salary

$86,320 - $87,568 annually

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on multiple factors, including but not limited to, the individual's experience, education, and internal equity.

Job Summary

Northeast Arc is committed to providing individuals and their families with superior supports and services that increase independence and quality of life. The Senior Program Director, Independent Living Supports, Shared Living & Remote Supports plays a central role in making that commitment real every day. This position provides strategic oversight and day-to-day operational direction across four interconnected service areas: Independent Living Supports (ILS), Shared Living, Self-Directed Community Living (SCL), and Remote Supports.

Northeast Arc supports those living independently in the community, as well as those in a Shared Living environment in which a Shared Living Provider welcomes them into their home, family, and community. Remote Supports further extend this mission by connecting individuals to the assistance they need through innovative assistive technology, giving them greater autonomy in their home.

The Senior Program Director leads a team of Program Directors and Managers, serves as the primary liaison with DDS and MassAbility, ensures compliance with regulatory and contractual requirements, and drives a culture of continuous quality improvement.

Responsibilities

• Provides strategic and operational leadership for ILS, SCL, Shared Living, and Remote Supports in alignment with agency and DDS/MassAbility service models.
• Serves as primary liaison with DDS/MassAbility Regional and Area Offices for certification, contracting, performance monitoring, procurement, and program matters.
• Develops and monitors budgets, staffing plans, service capacity, growth strategies, coordinated transitions, and individualized service delivery.
• Oversees documentation, quality, billing, reporting, compliance, emergency response, incident reporting, corrective action, health and safety, and 24-hour on-call systems.
• Oversees Shared Living provider recruitment, screening, matching, training, monitoring, payments, respite, backup care, and placement transitions.
• Leads assessment, implementation, evaluation, and training for remote supports and assistive technology while protecting choice, privacy, autonomy, and dignity of risk.
• Supervises Program Directors and Managers and supports recruitment, retention, performance management, professional development, background checks, credentials, and required training.
• Leads licensing, certification, utilization reviews, audits, procurement, corrective actions, community partnerships, confidentiality, rotating on-call coverage, and special projects.

Qualifications

• Bachelor's degree in Human Services, Social Work, Psychology, or a related field required; Master's degree preferred.
• Minimum of 7 years of progressively responsible human services program management experience, including work with adults with intellectual and/or developmental disabilities; minimum of 3 years of supervisory experience, including supervision of program managers or directors.
• Experience with Massachusetts DDS-funded programs, regulations, contracting, ILS/In-Home Supports, Shared Living, MassAbility, and/or remote support models strongly preferred.
• Strong knowledge of person-centered planning, self-determination, Positive Behavioral Supports, community-based IDD services, DDS/MassAbility requirements, assistive technology, and remote support solutions.
• Strong leadership, supervision, collaboration, problem-solving, decision-making, written and verbal communication, reporting, procurement-response, and corrective-action skills.
• Knowledge of representative payee responsibilities, individual funds management, documentation, incident reporting, HCSIS, EIM, and Virtual Gateway.
• Proficient with Microsoft Office and program-specific systems.
• Valid driver's license and reliable transportation required.
• Regular travel to program sites, individuals' homes, and community locations.
• Ability to sit or stand for extended periods and respond to occasional after-hours or emergency situations as part of on-call oversight.
• Must successfully complete and pass all required background checks as a condition of employment.

Benefits & Perks

At Northeast Arc, we offer a competitive and comprehensive benefits package that supports your well-being and growth. It's our goal as an employer to provide an enriching and supportive environment for our employees and their families. With that goal in mind, we are proud to offer the following:

• Medical, dental, and vision coverage (for employees working an average 30 hours per week)
• Generous paid time off, including vacation, sick time, and 12 paid holidays
• Flexible Spending Accounts (health care and dependent care)
• Group Life Insurance
• Additional voluntary insurance options and discount programs
• 403(b) retirement plan with limited company match
• Employee Assistance Program and Mental Health Hub
• Ongoing professional development (trainings, conferences, CEUs, and more)
• eAcademy online learning platform
• Mileage reimbursement (where applicable)
• Additional perks including employee discounts and more

About Us

Northeast Arc is a non-profit organization with the goal of ensuring that children and adults with disabilities are able to live, work, engage in civic life and play in the community. Employment at Northeast Arc is more than just a job. We are a mission-driven agency committed to changing lives and discovering abilities. Whether it's the individuals we serve or our employees who support them, we know that each person has a unique set of skills and contributions to make.

Equal Opportunity Employer

We are an Equal Opportunity employer and do not discriminate on the basis of race, ancestry, color, religion, sex, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, or any other basis protected by law.