Program director, child welfare services -technology (cicc)

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Job Title:

Program Director, Child Welfare Services - Technology (CICC)

Agency:

Family and Children Services, Division of

Job Requisition ID:

JR0000006938

Shift:

Day (United States of America)

Compensation Details:

$80,000.00

Job Description:

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

Start your career in public service. The Georgia Department of Human Services (DHS), Division of Family and Children Services (DFCS) is seeking candidates for the position of Program Director, Child Welfare Services - Technology Child Protective Services Intake Communication Center (CICC). Positions are located statewide based on location of candidate.

What we offer. Enjoy a generous benefits package that includes unique training opportunities, employee retirement plan: 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position(s).

JOIN OUR TEAM!!!

Job Description:

Provides strategic leadership and program administration for technology, systems, automation, workflow modernization, and technology-supported business processes within the Child Protective Services Intake Communication Center (CICC). The incumbent is responsible for ensuring that technology and system functionality effectively support the CICC mission, child welfare practice, operational requirements, and statewide delivery of centralized CPS intake services. Directs the planning, development, implementation, evaluation, and continuous improvement of technology-supported programs and processes.

The Technology Program Director serves as the senior programmatic liaison between CICC leadership and technology partners and provides leadership in translating child welfare policy, legislation, business requirements, and operational needs into effective technology and workflow solutions.

The incumbent provides direction to technology and workflow staff, including the Field Program Specialist and Child Welfare Administrator, and leads cross-functional initiatives involving CICC operations, Information Technology, SHINES, automation, Field Operations, policy, training, vendors, and other stakeholders.

Primary Duties & Responsibilities:

• Technology Program Administration
• Systems and Business Requirements
• Automation and Technology Modernization
• Workflow and Business Process Modernization
• Technology Projects and Implementations
• Policy, Legislative, and Program Alignment
• Data, Reporting, and Program Evaluation
• Compliance, Risk, and Continuity
• Stakeholder and Interagency Relationships
• Staff Leadership and Development
• Budget and Resource Administration
• Change Management and Communication
• Program Improvement and Innovation
• Other Responsibilities

Preferred Qualifications:

Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all of the following skills/experience:

• Experience/Knowledge in all social service programs, specifically with CPS Intake Communication Center, of the Division of Family and Children Services.
• Strong work experience conducting child protective services investigations, to include special investigations.
• Minimum of 3 years’ Experience as a Field Program Specialist or Child Welfare Services Administrator (highly desirable).
• Preferred candidate will possess technical skills and knowledge of how CICC operates at both a micro and macro level as well as demonstrated knowledge, skills and ability using various platforms including SHINES, Platform 28 other resources in order to understand what is going on within the infrastructure.
• Preferred candidate must possess a broad understanding of tech theories and applications from a macro-level that aligns with the operation of a child welfare focused call center. It is also important to understand new trends and shifts in technology, considering what may benefit the IT department while balancing the organization’s business needs and the needs of clients served.

Additional Information:

For more detailed information about the Georgia Department Human Services visit https://dhs.georgia.gov

Employment Information

Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.

DHS is an Equal Opportunity Employer

If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: hrhelpline@dhs.ga.gov.

The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.

DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.

As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

Minimum Qualifications:

Bachelor's degree in a related area from an accredited college or university and two (2) years experience managing subordinate supervisors in a human service delivery program; or Bachelor's degree in a related area from an accredited college or university and two (2) years of experience at the lower level Child Welfare Svcs Admr (SSP164) or position equivalent.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.

Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.