Senior Product Manager

Descartes Unites the People and Technology that Move the World

The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed.

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com.

We’re growing fast and invite you to join our amazing team. We’re hiring a Senior Product Manager to own a core product area within the Warehouse Management value stream of our eCommerce portfolio. Our WMS serves third-party logistics providers, brands, and retailers whose operations depend on our software every hour of every day, receiving, inventory, picking, packing, shipping, and billing, often for many clients inside a single warehouse. This is a senior individual contributor role with high expectations. You’ll own outcomes, not a backlog: deciding which problems are worth solving, validating them directly with customers, and driving delivery with Engineering through to measurable business results. The WMS business was recently acquired by Descartes, so you’ll also help shape how it connects to the rest of our portfolio; order and inventory management, shipping, and transportation.

What You’ll Do

Own Your Product Area and Its Outcomes

• Define and communicate a focused strategy and roadmap for your product area, tied to clear business objectives and customer outcomes.
• Be accountable for results of adoption, retention, revenue, and operational efficiency does not feature shipped.
• Know your numbers: revenue, growth, usage, churn drivers, and where the product wins and loses against competitors.
• Prioritize with discipline and be clear about what we will not build, and why.

Lead Discovery

• Spend real time with customers; on calls and on warehouse floors to understand the problems behind the requests.
• Validate problems before committing to solutions, using interviews, usage data, prototypes, and experiments.
• Turn ambiguous, messy problems into structured, actionable plans.

Drive Execution with Engineering

• Partner closely with Engineering to deliver complete solutions workflows, edge cases, integrations, and performance at scale.
• Go deep enough technically to understand the architecture, APIs, and data model, and make sound tradeoffs with engineers.
• Balance roadmap work, technical investment, and customer commitments; remove blockers and keep scope disciplined.

Build with AI

• Use AI tools daily to move faster in discovery, analysis, specs, and prototyping.
• Identify and deliver AI-driven capabilities that create real value for warehouse operators and know where AI doesn’t belong.

Shape the Commercial Side

• Contribute to pricing, packaging, positioning, and upsell decisions, grounded in customer value and financial impact.
• Build the business case for investments using market insight, customer evidence, and financial models.
• Partner with Sales, Marketing, Customer Success, and Professional Services on launches, enablement, and competitive positioning.
• Stay ahead of the market – competitors, customer expectations, and emerging technology in fulfillment and logistics.

Connect the Portfolio and Lead Without Authority

• Work with Product Managers across Descartes to identify integration and partnership opportunities so our products work as a connected suite.
• Help bring the acquired WMS business into Descartes’ operating model without losing what made it successful.
• Earn trust with executives and cross-functional partners through clear communication, sound judgment, and data.
• Mentor other PMs and help raise the bar for product practice across the team.

Who You Are

• 5+ years of product management experience in B2B SaaS, owning products through discovery, delivery, and iteration.
• Experience in warehouse management, fulfillment, 3PL, order management, inventory, shipping, or logistics software strongly preferred.
• A track record of delivering business outcomes, not just features – and you can describe them in numbers.
• High agency: you take initiative, create momentum, and own outcomes end to end without waiting to be asked.
• Strong, hands-on discovery skills with direct customer exposure.
• Technically fluent and comfortable in complex, multi-system, integration-heavy environments; a technical background is a plus.
• Commercially fluent – you understand pricing, packaging, unit economics, and how your product makes money.
• A daily, hands-on user of AI tools, with a point of view on how AI should shape both the product and the way product teams work.
• Clear, concise communicator who brings structure to ambiguity and adapts to technical and non-technical audiences.
• Early signs of leadership – mentoring others, leading cross-functional initiatives, or influencing decisions above your level.
• Willing to travel periodically to customer sites, warehouses, and team locations.

What We Value

• Intellectual Curiosity: You don’t just accept the problem; you unpack it. You ask the second and third questions. You seek to understand, then act.
• Bias for Ownership: You step into gaps, drive clarity, and take accountability for the result; not just the process.
• Customer Empathy: You treat the customer’s problem like your own. You test assumptions and listen with the intent to solve.
• Product Rigor: You know the difference between a roadmap and a strategy. You demand high-quality thinking and bring data to decisions.
• Team-First: You make the people around you better. You share credit, own misses, and help others raise their game.

Why Join Us

This role offers real ownership of a product area at the core of physical warehouse operations at a moment when the portfolio is being shaped rather than maintained. Your work will be highly visible to leadership, and your ability to deliver outcomes will directly influence the growth of the business.

Location: This is a remote opportunity open to individuals who are legally entitled to work in Canada or the United States (with 10–20% travel across North America).#LI-Remote.

Salary Range: $120,000 - $150,000 USD annually. Compensation information provided is a good faith estimate for this position only. Factors that may be used to determine your actual salary may include your specific skills as well as the years of experience you have. Similar positions located in different geographic regions will not necessarily receive the same compensation. Join Us As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success.

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact. Join a team that’s committed to working with customers to conserve resources and enhance sustainability.

At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience.

We conduct a mix of in-person and virtual interviews. Virtual interviews are held via Microsoft Teams and are recorded and transcribed. We may utilize AI tools to support our hiring team in notetaking, summarization, and internal training. AI tools are not used in our recruitment process for decision-making purposes. Recordings, transcripts, and notes are used for recruitment, including improvement of our process, and record-keeping purposes. Should you have any questions or concerns about our process, please connect with our hiring team in advance of scheduled interviews.

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. For more information about our commitment to equal employment opportunity, please review our EEO is the Law, Pay Transparency Nondiscrimination Statement, EEO/AA Statement. Descartes participates in the E-Verify program. Please click below to learn more about the E-Verify program. Notice of E-Verify Participation Right to Work (English and Spanish).

Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at hrna@descartes.com. Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.