Senior operations manager delivery & activation

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Position Overview

KENTECH is growing across public sector, healthcare, and higher education. We need a resourceful, hands-on leader who can scale operations, develop accountable teams, and translate new business into reliable, high-quality delivery and long-term client growth. You will lead implementation, quality, capacity, financial performance, and process improvement, using existing systems and technology, including AI tools, to improve results. This is an ownership role, not an oversight-only position.

Core responsibilities & performance targets

• Launch & activation: 50% shorter time from contract authorization to first order
• Delivery & client outcomes: 98% on-time delivery
• Capacity & cost: 50% reduction in operating costs while increasing service capacity
• Systems & management cadence: 100% of applicable company processes documented and usable

Required qualifications

• Operational scaling and leadership. 7+ years leading deadline-driven, high-volume service operations, including hands-on experience scaling a growing business and managing supervisors or functional leads.
• Execution and ownership. Proven ability to personally diagnose bottlenecks, lead launches, make decisions with limited resources, and maintain delivery commitments as priorities change.
• Technology and AI proficiency. Demonstrated ability to use AI tools, automation, and operational technology effectively to streamline workflows, analyze performance, solve business problems, and improve service delivery.
• Quality and compliance. Experience owning service quality, corrective action, and process controls in a compliance-sensitive or regulated environment.
• Financial and capacity management. Working command of operating metrics and P&L drivers.
• Systems and operational discipline. Able to use existing case management platforms and performance data to standardize, improve, and scale workflows.
• Independent, resourceful execution. Effective in a remote, fast-changing environment.
• Confidentiality and judgment. Demonstrated discretion with sensitive client, consumer, employee, and investigative information.

Preferred experience

• Background screening, investigations, or public records.
• Public sector, federal, military, or law enforcement operations.
• Standing up new client programs or implementations.
• Managing distributed or offshore teams.

The particulars

Employment: Full-time, W-2, remote

Reports to: Chief Operating Officer

Direct reports: Five functional leads across Investigations, Verifications, Audit, Criminal Research, and Operations Support, and their teams

Base salary: $75,000–$95,000 depending on experience

Also included: Health, dental, and vision insurance; paid time off and flex time; 401(k) & Profit Sharing; company-sponsored short-term disability, long-term disability, and life insurance.

Interview process

Final-stage candidates work through a practical exercise built on three operating situations common to our industry.

Equal employment opportunity

KENTECH Consulting Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace.