Senior business operations analyst - cev/medicaid/snap

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at HMS, a Gainwell Company carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

As a Senior Business Operations Analyst - CEV/Medicaid/SNAP at Gainwell supports operational performance, reporting, and process improvement initiatives within Customer Eligibility Verification (CEV), Medicaid, and Supplemental Nutrition Assistance Program (SNAP) public assistance program environments. This role serves as a business and operational subject matter expert (SME), supporting delivery teams through data analysis, workflow evaluation, operational support, and process improvement activities.

Working collaboratively across multiple functional areas, the analyst partners with operations, leadership, technology partners, and external stakeholders to identify trends, improve efficiencies, support compliance requirements, and enhance service delivery outcomes. This role provides consultative and analytical support without direct operational ownership for program execution and requires strong knowledge of Medicaid and SNAP policies, eligibility processes, and operational flows, including awareness of evolving regulatory initiatives such as HR 1.

Your role in our mission

• Support delivery and operations teams through reporting, operational analysis, and process improvement initiatives.
• Serve as a subject matter expert for Medicaid eligibility verification and SNAP related public assistance workflows.
• Analyze operational data and performance trends to identify opportunities for efficiency improvements and service enhancements.
• Research operational issues, identify root causes, and recommend corrective actions.
• Collaborate with cross-functional teams to support workflow improvements, automation efforts, and operational effectiveness.
• Assist with monitoring compliance with Medicaid and SNAP program requirements and operational standards.
• Develop and maintain reports, dashboards, and business documentation.
• Participate in operational reviews and client discussions as needed to support delivery objectives.

What we're looking for

• Bachelor’s degree or equivalent relevant work experience.
• 5+ years of experience in healthcare operations, CEV, Medicaid, SNAP, public assistance programs, business operations, or related operational support environments.
• 5+ years of experience supporting Medicaid eligibility, verification, enrollment, operations, or related operational processes.
• Working knowledge of SNAP operations, eligibility processes, or public assistance programs preferred.
• Experience analyzing operational data, preparing reports, and identifying process improvement opportunities.
• Strong analytical, organizational, problem-solving, and communication skills.
• Proficiency with Microsoft Excel and reporting tools.

What you should expect in this role

• Fully remote options from most US locations and territories.
• Collaborative, fast-paced operational environment supporting CEV, Medicaid, and SNAP public assistance-related programs.

Video cameras must be used during all interviews, as well as during the initial week of orientation. Photo will be taken during screening for verification in all steps of the recruitment process. The deadline to submit applications for this posting has been extended until a suitable candidate is selected.

Please ensure you join all screenings, interviews and meetings from a quiet location with a stable internet connection. Video is required for screenings and interviews, so please test your camera and microphone in advance. Do not use AI tools, virtual backgrounds/filters, or visual enhancements during the interview.

The pay range for this position is $69,400.00 - $99,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at HMS, a Gainwell Company. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with HMS, a Gainwell Company, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about HMS, A Gainwell Technologies Company at our company website and visit our Careers site for all available job role openings.

HMS, a Gainwell Company, is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HMS defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.