Senior business and operations analyst

Stays abreast of new developments in the corporation’s business and technology strategic plans and work closely with department managers to identify, evaluate, and recommend manager-specific solutions that support those plans. Evaluates new technologies/software and makes appropriate recommendations. Possesses the ability to lead projects associated with changes to banking systems and/or new product set up. Supports overall production processes completing assigned work tasks as needed.

Essential Job Responsibilities

1. Functions as an internal consultant to assist department managers in solving complex problems and to support efficient operations between the business and software provider to the corporation and supports multiple applications as assigned.
2. Supplies overall system configuration and support for Line of Business or Support Leaders to ensure the highest level of customer service.
3. Advises and assists the corporation’s business department managers in developing techniques and procedures to fully implement all facets of the corporation’s technology. Serve as a contact for department/corporation inquiries regarding assigned systems and their capabilities.
4. Maintains a better than average knowledge of systems, including features, input forms, coding, processing, reporting, calculations, reconcilement procedures/General Ledger interface, RM, and the account opening platform as it relates to the application.
5. Strives to achieve a high-level overview of the job functions of the various positions in the corporation to facilitate effective communication with all users.
6. Assesses and responds appropriately to unexpected software or design errors.
7. Works with Vendors/management on evaluating, testing, and installing system changes and releases.
8. Advises Line of Business and Support Leaders of changes, updated documentation, and revised/developed input forms.
9. Develops project planning skills such as plan development, setting deadlines, internal communication with involved departments, and post-project evaluation.
10. If assigned support of an application provided by an Application Service Provider (ASP): Monitors Website and/or emails for upcoming changes or upgrades (required and optional), and works with business partner(s) to understand the use of the application in their environment(s) as well as through testing for changes and updates. Develops and maintains procedures and documentation for supporting the application.
11. Completes review/update of Policy and Procedures relating to assigned systems as required.
12. Retains records according to guidelines.
13. Reviews Work Orders, projects, releases, etc. with supervisor in a timely manner if established completion dates cannot be met and performs only approved system changes.
14. Attends training, and provides guidance and training to other personnel, as needed.
15. Works with the different Operational production teams to understand the daily processing and make recommendations for any process improvements or efficiencies identified.
16. Available to support the Operational production teams and complete any processing necessary within the teams when needed.

Bona Fide Occupational Qualifications

1. BA or BS in Technology or Business, or equivalent experience preferred.
2. Two (2) to five (5) years’ experience with banking systems support or equivalent is required.
3. Above average reading, writing, and grammar skills; above average analytical and mathematical skills; Above average communicative and interpersonal relations skills.
4. Must possess a valid driver’s license and have the ability to travel when required.
5. May be eligible for Telecommuting.