Senior analyst, payments

About the team

At Zillow, we are revolutionizing the online real estate industry and empowering millions of people in the process. Our mission is to give people the power to unlock life’s next chapter through a seamless, on-demand real estate transaction experience.

The Zillow Group Payment Program Management Team is a team dedicated to driving our team towards achieving its mission of delivering timely, complete, and accurate billing processes.

About the role

We are seeking a Senior Analyst to join our Payment Program Management team! As a Senior Analyst, you will play a pivotal role in overseeing the execution of billing and payments projects, while also analyzing operations, identifying areas for improvement, and implementing enhancements to optimize efficiency and accuracy across all Zillow billing and payment workflows in our Enterprise Billing Software system, Zuora. We are seeking individuals with a keen strategic mindset and passion for precision for the following responsibilities:

• Expand billing and payment reporting capabilities leveraging AI tools (e.g., Claude, ChatGPT, Gemini)
• Evaluate operational workflows to identify and implement automation opportunities in partnership with business, accounting, and technical teams.
• Lead strategic initiatives to optimize card and ACH acceptance performance while reducing processing costs.
• Manage incident response and mitigation for payment-related outages and performance degradation to ensure operational continuity.
• Drive operational projects to enhance Zuora functionality and integration with upstream customer-facing systems and downstream processing partners.
• Serve as the primary point of contact for SOX audits and compliance reviews.
• Gather business requirements and design functional specifications for customized payment software capabilities across business units.
• Analyze upstream ERP scenarios to deliver actionable recommendations and ensure alignment across functional teams.
• Review custom solutions and test results to verify compliance with technical, business, and regulatory requirements.
• Lead UAT cycles with cross-functional stakeholders and support the deployment of payment solutions.
• Act as a Zuora Subject Matter Expert (SME) to maintain and adapt configurations in response to evolving business needs and upstream system updates.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $73,900.00 - $118,100.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $70,200.00 - $112,200.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• Bachelor's degree in Computer Science, Applied Sciences, Finance, or Accounting.
• 5+ years of experience in a technology company, focusing on Finance, eCommerce, Subscription, and operational support models.
• 5+ years in Accounting, Corporate Finance, or Billing/Payments using enterprise ERP/billing systems (e.g., Zuora, NetSuite, Oracle).
• Familiarity with PCI, NACHA, and SOX compliance, audit requirements, and controls.
• Strong analytical skills and advanced proficiency with Microsoft Office Suite or Google Workspace.
• Experience using Jira for project management.
• Experience using AI tools such as Databricks, Claude, ChatGPT, Gemini, and NotebookLM.
• Proven collaboration with technical stakeholders, including product managers, developers, and data management teams.
• Highly organized and efficient, with strong skills in cross-functional teamwork and task prioritization.
• Exceptional business acumen, quick learner, problem solver, great communicator, and interpersonal skills.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help people navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company reshaping an industry and helping more people make home a reality.

How we work is a key part of that transformation. Through Cloud HQ, our strategic approach to distributed work, most employees have the flexibility to work from wherever they’re most productive—enabling us to move fast, stay connected and deliver on our people promise.

Zillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2026, and included on TIME’s America’s Best Companies 2026 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.