Overview

This position reports to: Director, Account Management

At Atlas Travel & Technology Group, our purpose is to Stand-Up, Stand-Out. To do something every day that makes the next day better for all. We value creativity to build new paths forward, collaborate respectfully, have the drive to get up and do it, open ourselves to grow, do what we say, love what we do, and have fun along the way. This is who we are, our culture.

Responsibilities and Duties

• Proactively identify new opportunities and deliver strategic solutions tailored to the client
• Develop a deep understanding of key business drivers and company culture for customer focused solutions
• Collaborate directly with the client in-person on business planning, quarterly analysis, bi-annual and annual reviews, and supplier negotiation support
• Enhance value proposition through policy consultation, benchmarking, technology roadmapping, and optimizing online solutions
• Show Return on Investment in travel through increased cost savings, outstanding customer service and greater control of spend
• Promote growth within the account using Atlas products and services (Meetings & Incentives, Vacation Travel, etc.)
• Provide Business Intelligence through delivery of a suite of reports that is timely and reliable in support of the client's goals, guidance on travel-related cost savings opportunities, project scoping, Account monitoring and trend analysis.
• Facilitate the implementation process, liaise for internal departments, serve as primary communication focal point and manage the terms of service level agreements
• Communicate current Industry events, forecasts, vendor updates and security alerts
• Support internal and external projects as required

Skills/Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong financial acumen, advanced Excel experience, and analytical mindset for leveraging key drivers of profitability
• Excellent written and verbal presentation skills
• Excels in a team environment, liaising across divisions with minimal supervision
• Demonstrates ability to drive change
• Exceptional relationship building
• Problem solving abilities and decision-making skills
• Excellent organizational skills with keen attention to detail
• Ability to independently plan, manage and deliver multiple concurrent projects with competing deadlines

Core Competencies

Core Competencies identify behaviors and skills all employees are expected to demonstrate to carry out the mission and goals of the company

• Initiative and Creativity
• Judgment
• Cooperation / Teamwork
• Quality of Work
• Reliability
• Support Diversity / CSR

Education and/or Experience

Travel Management Company (TMC) industry experience required 3+ years of experience in account management, and experience managing a high-touch (VIP) client with a global footprint.

PC Skills

General working knowledge of Google Workspace, Internet searching, MS Office with advanced skills in MS Excel, CRM tools, and AI prompting.

Language Skills

Ability, to communicate in standard business English both written and spoken. Ability to read and comprehend simple instructions, correspondence and memos. Ability to effectively present information in one-on-one, small group situations to customers, clients and other employees of the organization.

Physical and Mental Demands

The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires an adequate range of body motion and mobility to enable the individual to perform the essential functions of the job.
• Requires ability to remain in a stationary position for prolonged periods of time throughout the workday.
• Requires ability to move about to access file cabinets, office equipment, etc.
• Requires ability to operate a computer, telecommunication devices and other office equipment for prolonged periods of time throughout the workday.
• Requires ability to express or exchange ideas by means of the spoken word.
• Requires the ability to perceive the nature of sounds.
• Requires clarity of near vision.
• Requires the ability to work and cooperate with other employees and clients at all levels and from diverse backgrounds to exchange ideas, information and opinions to facilitate the task at hand.

Travel (for positions requiring travel)

Requires ability to travel by car, plane and train for prolonged periods of time domestically and internationally and to move and transport personal luggage.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is a hybrid remote / office environment.