Sales support specialist

Cyber Advisors LLC (CA), headquartered in Maple Grove, MN, is looking for an Sales Support Specialist to join our team. CA is a steadily growing IT managed services provider (MSP) and cybersecurity business that specializes in a very high-quality, customer-focused approach to designing, managing, and maintaining our customers' IT environment. We have invested a tremendous amount of time to develop our technology, processes, and support platform. We are now adding to our team of outstanding individuals to help in our growth. Come grow with us!

You can learn more about us at https://cyberadvisors.com/

This is a full-time, remote or hybrid position. Working hours are Monday-Friday. Central Time preferred but open to ET/MT based candidates. Salary range is for base pay; this position is eligible for bonuses/variable pay.

Roles and Responsibilities

The Sales Support Specialist supports strategic clients and Account Executives by handling transactional orders, renewals, licensing, and client inquiries. Working with Cyber Advisors’ teams, this role ensures effective sales support, proactive business reviews, and clear communication with customers. The position is assigned specific Account Executives to maintain strong relationships and thorough account knowledge.

Account Management

• Develop relationships with field sellers and clients.
• Work as a liaison for the customer and account executives.
• Contribute to the growth of revenue and GP in assigned accounts.
• Assist with opportunities, forecast, and sales pipeline.
• Responsible for a balanced number of account executives.
• Transact with clients directly for transactional orders, change orders, and renewals.
• Translate customers’ needs into solutions from a tactical and scalable perspective.
• Create customer proposals, reports, summaries, and detailed quotes.
• Work with specialists, architects and account executives to develop client solutions.
• Maintain accurate pipeline data and updates in the CRM system.
• Effectively communicate with clients on orders, tracking, and invoicing.
• Understand the sales process and opportunity management.

Core Attributes:

• A customer focused mentality
• Attention to detail
• Continuous improvement
• Excellent verbal, written etiquette and documentation capabilities
• Responsive and accurate sales support
• Relentless drive for winning and achieving goals
• Discipline to accomplish sales tasks and meet deadlines
• Strong analytical and critical thinking skills
• Follows a sales process
• Ability to identify opportunities for revenue growth
• Flexibility and adaptability to change
• Technical skills

Detailed Knowledge:

• IT and Cyber Security Professional Services
• Managed IT and Cyber Security Services
• Products – Hardware and Software
• IT security products and providers
• Private, hybrid, and public cloud solutions

Qualifications

Proven history of sales support, technical knowledge, and tool utilization. Dedication to customer and employee satisfaction and getting it right the first time. Focus on continuous self-improvement and practice self-awareness. Demonstrated ability to manage and prioritize multiple tasks. Demonstrated ability to manage a large workload with efficiency and effectiveness. Strong trouble-shooting skills across a broad and diverse solution portfolio. Ability to communicate, present and influence all levels of the organization. Proven ability to drive sales from request to proposal. Proven ability to articulate the distinct aspects of products and services.

Education and Certifications

Credentials: Proven sales support, inside sales, or account management experience – 1+ years of relevant experience. Experience in IT and Security solutions and services.