Dealer Tire
Dealer Tire·2 days ago

Sales operations specialist

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Location

remote, United States

Salary

$74k – $82k/yr

Commitment

Full Time

Level

Middle (2-4 years)

Required skills

SalesforcePCRSPower BIPowerPointBynderMicrosoft Office SuiteData analysisReportingPresentation deliveryTraining deliveryCustomer serviceRelationship managementProject coordinationWritten communicationVerbal communicationProblem-solving

Job Description

Who We Are

With a comprehensive lineup of Vehicle Protection plans, Sonsio offers industry-leading programs that cover Tire Road Hazard Protection, Appearance, Parts & Labor Warranties, Mechanical Advisory, and other critical consumer services. These benefits provide vehicle owners with affordable and valuable coverages to keep their vehicles on the road safely, and also maximize the resale value by keeping the appearance of their vehicles like-new.

Sonsio Vehicle Protection is committed to innovation and excellent customer service. Since our inception in 1984, Sonsio has been a leader in the automotive industry—serving more than 74,000 dealerships, F&I service providers, manufacturers, insurance companies, parts suppliers, retail chains, and many independent retailers across all 50 states, Canada, and Puerto Rico.

We understand the challenges and complexities that our partners face when it comes to offering vehicle protection plans. There is no one-size-fits-all. Every business we help is different and has their own set of challenges. That’s why, when you partner with Sonsio, we work with you to provide a custom solution designed to improve customer acquisition and retention and increase profitability.

And when it comes to managing claims, you don’t have the time or resources to worry about the headaches. Sonsio provides end-to-end support and decades of expertise to give customers the highest quality services with a world-class customer experience.

Base Pay Range:

$74,000 – $82,000

Job Responsibilities:

  • Own the dealer and agent submission process, with sign-off authority to determine when an agreement is complete and ready for submission.
  • Evaluate amendment requests against program guidelines.
  • Manage dealer and agent onboarding from executed agreement through implementation and launch.
  • Serve as Foundation's primary liaison with PMO and coordinate Foundation workbook activities.
  • Provide kick-off documentation and executed agreements to agents and field sales partners.
  • Maintain accurate activity records within Salesforce directly on the agent and dealer accounts.
  • Analyze sales, contract, and activity metrics in Power BI and Salesforce.

Skills Required:

  • Salesforce
  • PCRS
  • Power BI
  • PowerPoint
  • Microsoft Office Suite
  • Data analysis and reporting
  • Customer service and relationship management

Job Requirements:

  • 3+ years of experience in sales support, sales operations, or account administration.
  • Bachelor's degree is preferred or equivalent combination of education and experience.

Physical Job Requirements:

  • Continuous viewing from and inputting data to a computer screen.
  • Sitting for long periods of time.

Drug Policy:

Sonsio is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work.

EOE Statement:

Sonsio is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability.

Ready to join the team?

Apply now

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