Position: Sales-Operations Coordinator

Reports to: Associate Manager, Sales-Operations

Department: High School Outbound

Location: US Remote (and Canada when applicable)

Who we are:

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world.

Why work with us:

You will change the world. CIEE builds bridges between people, countries, and cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives; our alumni change the world. Be part of the change!

You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:

• Paid time off and Parental leave
• Gym Reimbursement Program
• Employee Assistance Program
• Short-term & Long-term Disability
• 6 floating Fridays (based on our eligibility rules)
• CIEE Study Abroad Program discounts
• 403(b) Retirement Plan with employer contribution
• Insurance Coverage (life, travel, medical, dental, and vision)
• Flexible Spending Accounts/Health Savings Accounts (medical and dependent)
• Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)

You will be part of a fast-paced, international, and collaborative team of professionals. CIEE operates the largest nonprofit network of study-abroad locations, with facilities and staff in 30 countries. Additionally, we help international participants from over 140 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our almost 80-year-old mission to make the world a more peaceful place.

Who you are:

The Sales Operations Coordinator serves as the operational systems and process expert for the Global Navigator High School Study Abroad team. This role owns and coordinates key operational workflows, including application management, enrollment processes, student systems, billing support, learning platforms, reporting, and process documentation. Working closely with Sales, Sales Operations, Information Technology, and cross-functional teams, the Coordinator ensures accurate execution of operational processes, provides timely support on customer and Sales inquiries, and identifies opportunities to improve efficiency through systems and process improvements.

What you’ll do:

Application & Systems Management:

Maintain and improve student application and enrollment systems, including testing updates, troubleshooting issues, managing system configurations, and supporting ongoing platform enhancements. Serve as the primary operational resource for Sales and internal teams regarding application workflows, system functionality, and process-related questions.

Operational Process Coordination:

Own and coordinate operational workflows that support the student lifecycle, including application processes, enrollment steps, language testing, travel insurance, scholarship administration, and other department initiatives. Provide guidance to Sales and internal teams on process requirements, timelines, and next steps while identifying opportunities to improve efficiency and accuracy.

Learning Management & Student Resources:

Maintain student Pre-Departure courses and learning content within Canvas; support updates, testing, and continuous improvements to online learning resources and enrollment processes; collaborate with the Study Abroad Advisors to ensure accurate and up to date content.

Documentation & Knowledge Management:

Develop, maintain, and update standard operating procedures (SOPs), training materials, user guides, and operational documentation to support consistent execution across the Global Navigator High School Study Abroad team. Partner with subject matter experts, including Study Abroad Advisors, to ensure documentation accurately reflects program requirements and operational processes.

Reporting & Data Management:

Maintain operational data, perform audits, generate reports, and support data integrity across department systems to inform decision-making and ensure accurate student records.

Technical Support & Cross-Functional Collaboration:

Serve as the primary operational support resource for Sales and internal stakeholders regarding applications, enrollment processes, billing inquiries, financial statements, student systems, and department platforms. Collaborate with IT and cross-functional teams to troubleshoot issues, implement improvements, and ensure effective operational workflows.

Communication & Stakeholder Support:

Serve as the primary operational point of contact for Sales and internal stakeholders regarding application status, enrollment processes, billing inquiries, financial statements, system-related questions, and administrative requirements. Communicate process updates, deadlines, and workflow expectations to ensure accurate and consistent execution across teams. Partner with Study Abroad Advisors and other cross-functional teams to align operational communications with program requirements and customer expectations.

Process Improvement & Technology Optimization:

Analyze workflows, identify operational challenges, test system enhancements, and recommend solutions that improve efficiency, scalability, and the overall user experience.

Operational Support:

Participate in annual in-person trainings and ongoing professional development; provide operational support during travel weekends in the summer and peak program periods, including occasional evening, weekend, and travel responsibilities as needed; perform other duties as assigned.

What you’ll bring:

The ideal candidate will possess:

• Bachelor's degree
• Two or more years of professional experience in operations, project coordination, systems administration, customer support, or a related field.
• Strong technical aptitude with the ability to quickly learn, troubleshoot, and optimize multiple software platforms and systems.
• Experience working with CRM, application management, learning management, database, or project management systems; Salesforce and Canvas experience preferred.
• Advanced Microsoft Excel skills, including experience working with formulas, large datasets, reporting, and data analysis; experience with automation or advanced reporting tools is preferred.
• Excellent organizational skills with exceptional attention to detail and the ability to manage multiple priorities and deadlines.
• Demonstrated ability to analyze processes, identify inefficiencies, and implement practical, scalable improvements.
• Excellent written and verbal communication skills, including experience developing SOPs, training materials, and process documentation.
• Strong problem-solving, analytical, and critical-thinking skills with the ability to work independently and exercise sound judgment.
• Ability to collaborate effectively with cross-functional and international teams.

CIEE believes that professionals with varied backgrounds bring unique approaches and ideas to solving problems and advancing our mission to bring the world together. Qualified candidates from underrepresented groups are strongly encouraged to apply. Due to federal regulations and CIEE policies, a background, reference, education, and employment check will be conducted as a condition of employment.