Sales & account manager (eng) (international logistics background)

The Sales & Account Manager is responsible for both acquiring new clients and managing existing accounts. Ideal candidates will have a strong background in the international logistics and exceptional communication skills, and a passion for delivering client success.

Responsibilities

• Quote domestic and international air shipments (primarily export, some import)
• Access proprietary pricing system with multiple platforms to retrieve pricing
• Apply markup percentages as instructed by management
• Gather trucking costs, airline costs, and transfer costs for export shipments
• Contact overseas agents/partners to obtain international pricing quotes
• Compile complete pricing packages and send quotes to customers
• Follow up with customers on submitted quotes
• Coordinate with operations team once customer accepts quote and books shipment
• Handle both air freight pricing (primary focus) with minimal ocean freight
• Communicate with carriers to verify availability and pricing in specific regions (e.g., Kentucky)
• Work with airlines such as American Airlines in Atlanta or Miami for shipment routing

Exceptional spoken and written English
Neutral or very minimal accent
Polished, professional phone presence
Proven sales experience
Proven appointment-setting and lead-conversion experience
Experience handling inbound and outbound calls
Experience following up and nurturing leads
Comfortable making outbound sales calls
Strong closing ability
Highly proactive and accountable
Able to work independently without constantly waiting for instructions
Customer service experience
CRM experience
Experience working toward measurable sales and conversion KPIs
Custom recruitment required for specialized freight forwarding background with experience in quoting domestic and international air shipments (export and import). Candidate must have worked with a 3PL or freight forwarding company in the U.S. (e.g., Seiko, Pilot, Continental Freight Forwarding, AIT).

System and Work Setup Requirements

• A stable and high-speed internet connection preferably 25 MBPS or higher with backup in cases of power interruption or service provider issues.
• Own PC/laptop with 8GB RAM, and a processor of Core i5 / AMD Ryzen 3 / 2013 Mac equivalent or higher; Windows 10 or above / Catalina 10.15 or newer; with up-to-date web browsers, and security software, 500GB/128 SSD storage
• Headset/earphone with noise cancellation and webcam at 720p or higher resolution
• A designated, quiet, and well-organized workspace free from distractions to facilitate focused work
• Need to learn and work within Zenoti and any additional CRM/communications systems we implement.
• Permanent remote work setup

Competitive starting rate paid in USD
Internet Allowance
HMO Insurance
Retirement Fund
Paid US holidays
Paid Vacation and Sick Leaves