Reservationist / dispatcher / travel counselor

Benefits:

• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off

About the Role:

Sentinel Limousine Inc Ltd is looking for a motivated and detail-oriented Reservationist / Dispatcher / Travel Counselor to join our team in Warwick, RI. This dynamic role puts you at the heart of our operations, ensuring every client enjoys a seamless, first-class transportation experience from booking to arrival.

Responsibilities:

• Handle inbound reservation requests via phone, email, and online booking platforms
• Coordinate and dispatch drivers efficiently to meet scheduling demands and client expectations
• Serve as a travel counselor by advising clients on transportation options, routes, and services
• Monitor real-time flight arrivals, delays, and schedule changes to adjust dispatching accordingly
• Maintain accurate trip logs, client records, and reservation databases
• Communicate proactively with drivers and clients to ensure on-time performance
• Resolve scheduling conflicts, last-minute changes, and customer concerns with professionalism

Requirements:

• Prior experience in dispatching, reservations, customer service, or transportation coordination preferred
• Strong multitasking and organizational skills in a fast-paced environment
• Excellent verbal and written communication skills
• Proficiency with scheduling software, booking systems, or similar dispatch tools
• Familiarity with the Warwick, RI area and surrounding regions is a plus
• Ability to work flexible hours, including evenings, weekends, and holidays
• Professional, calm demeanor with a strong commitment to customer satisfaction

About Us:

Sentinel Limousine Inc Ltd has been a trusted name in premium ground transportation serving the Warwick, RI area and beyond. Our clients choose us for our reliability, professionalism, and white-glove service — and our team members thrive in a supportive environment where their contributions truly make a difference every day.

Flexible work from home options available.