Remote customer support specialist | maintenance & housing support

We are looking for dependable, customer-focused Remote Customer Support Specialists to support a US-based housing services operation. This opportunity is suited to candidates who have experience handling customer inquiries, coordinating maintenance-related requests, assisting with housing searches, and managing open-line customer interactions. Successful candidates must be comfortable working across these support functions, communicating professionally, following established procedures, and maintaining accurate information.

We have six openings available across several weekday and weekend schedules. Candidates must be able to commit to their assigned shift and demonstrate the reliability, communication skills, and independent work habits required for a fully remote role.

Key Responsibilities

• Handle customer interactions related to maintenance requests, housing locator services, and open-line support.
• Listen carefully to customer needs, ask relevant questions, and provide clear, professional assistance.
• Gather and communicate accurate information to help address housing or maintenance-related inquiries.
• Follow established processes for documenting, routing, and escalating requests when necessary.
• Maintain accurate records of customer interactions and relevant case information.
• Communicate professionally with customers and other relevant parties.
• Manage multiple types of inquiries while maintaining attention to detail and service quality.
• Follow assigned workflows, schedules, and performance expectations.
• Maintain consistent attendance, punctuality, and availability throughout the assigned shift.

Technical Requirements (Non-Negotiable)

To be considered, applicants must have their own equipment and a suitable home workspace that meets the following requirements:

• Windows 11 PC (Mac not supported)
• Minimum 16 GB RAM
• Dual monitors
• Webcam and Wired USB Headset
• i5 processor or higher
• Fibre internet with a wired connection (Ethernet cable)
• Backup power solution
• Microsoft Teams / Office 365

Applications that do not meet the minimum technical requirements may not move forward in the process.

Compensation & Contract

$5.50 USD per hour

Paid weekly in arrears

Independent Contractor position

Work Schedule and Shift Availability

This role offers several fixed schedules, with shifts operating between 6:00 AM and 10:00 PM MST. Available schedules include:

• 6:00 AM–3:00 PM: Saturday–Wednesday
• 10:00 AM–7:00 PM: Monday–Friday
• 1:00 PM–10:00 PM: Monday–Friday
• 1:00 PM–10:00 PM: Saturday–Wednesday
• 1:00 PM–10:00 PM: Thursday–Monday

Each schedule includes two consecutive days off, as listed above. Applicants must be flexible and available to work any of the schedules listed. Your assigned shift will be determined based on business needs, and you must be able to commit to the assigned hours and working days consistently. Please apply only if you are comfortable with all the shift options.

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process. Our process includes:

• Resume Review
• Pre-Screen Questionnaire
• One-Way Video Interview
• Pre-Screen interview
• Live Interviews
• Background Check

Please Note

This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for this position. A background check might be required for candidates who are shortlisted as part of the final hiring process. Employment will be subject to successful completion of the applicable background check.

Requirements

Qualifications and Experience

• Strong spoken and written English communication skills.
• Previous customer service, call center, housing support, maintenance coordination, or related experience is preferred.
• Experience handling maintenance requests, housing locator inquiries, or open-line support is a strong advantage.
• Strong listening, problem-solving, and customer service skills.
• Ability to follow procedures, document information accurately, and escalate issues appropriately.
• Good organizational skills and the ability to work independently in a remote environment.
• Reliable attendance and the ability to commit to a fixed work schedule.
• A professional attitude, dependable work ethic, and willingness to learn account-specific processes.