Remote customer support representative

This is a remote position.

Tax Debt LTD is committed to helping individuals and businesses navigate tax-related challenges by connecting them with appropriate support, information, and potential tax resolution solutions. We aim to deliver a professional, reliable, and customer-focused experience while helping clients understand their available options.

We are looking for a friendly, organized, and customer-focused Remote Customer Support Representative to join our team in the United States.

Job Summary

As a Customer Support Representative, you will be responsible for assisting customers with general inquiries, responding to incoming calls and messages, maintaining accurate customer records, and helping clients navigate the initial stages of our service process.

The ideal candidate will have excellent communication skills, a professional telephone manner, strong problem-solving abilities, and the ability to work independently in a remote environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and other approved communication channels.
• Provide clear, accurate, and professional information about the company's services and customer support processes.
• Listen to customer concerns, identify their needs, and guide them toward the appropriate next steps.
• Handle inbound customer calls and follow up with customers when necessary.
• Assist with initial customer inquiries regarding tax debt and potential tax resolution services without providing unauthorized tax or legal advice.
• Collect and update customer information accurately in the company's CRM or customer management system.
• Schedule consultations and coordinate appointments with the appropriate team members.
• Escalate complex issues, complaints, and sensitive cases to the relevant department.
• Maintain confidentiality when handling customers' personal and financial information.
• Follow company procedures, communication standards, and applicable customer privacy requirements.
• Maintain accurate records of customer interactions, follow-ups, and case updates.
• Meet established performance standards for customer satisfaction, response times, attendance, and service quality.

Requirements

Required Qualifications & Skills

• High school diploma or equivalent.
• Excellent verbal and written English communication skills.
• Strong active listening and interpersonal skills.
• Previous experience in customer service, call centers, client support, or a similar role is preferred.
• Basic computer skills and familiarity with email, spreadsheets, CRM systems, and online communication tools.
• Ability to handle customer questions professionally and resolve routine issues efficiently.
• Strong organizational skills and attention to detail.
• Ability to manage multiple customer inquiries while maintaining service quality.
• A reliable internet connection and a quiet, professional home working environment.
• Ability to work independently and collaborate effectively with a remote team.
• Willingness to learn company services, customer support procedures, and relevant compliance requirements.

Benefits

• Fully Remote Work
• Flexible Working Hours
• Health Insurance Benefits
• Home Office Equipment Allowance