Remote customer care representative

Personal Best Karate is seeking a friendly and dependable Customer Care Representative to provide professional assistance to members, parents, and prospective students.

This position focuses on responding to customer inquiries, providing membership and enrollment information, resolving routine concerns, and ensuring a positive experience for families. The ideal candidate is an effective communicator, organized, and comfortable assisting customers through phone, email, and other communication channels.

Key Responsibilities

• Respond to customer inquiries through phone, email, and approved communication platforms.
• Assist members and families with questions regarding programs, enrollment, and class schedules.
• Provide accurate information about membership options, registration procedures, and available services.
• Address routine customer concerns and provide timely, professional solutions.
• Maintain positive relationships with existing and prospective members.
• Update customer profiles, contact information, and membership records.
• Process membership inquiries, account updates, and general service requests.
• Follow up on unresolved inquiries to ensure satisfactory resolution.
• Coordinate with appropriate staff regarding scheduling, enrollment, and membership concerns.
• Maintain accurate documentation of customer interactions and service requests.
• Escalate complex issues to the appropriate department when necessary.
• Follow established customer service procedures and maintain confidentiality.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service, customer support, administrative assistance, or a related field preferred.
• Strong verbal and written communication skills.
• Professional and courteous approach to customer interactions.
• Proficiency with Microsoft Office, email, and general computer applications.
• Ability to learn customer relationship management and membership systems.
• Strong organizational and problem-solving skills.
• Ability to manage multiple customer inquiries efficiently.
• Good attention to detail and time-management skills.
• Ability to work independently and collaborate with team members.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid holidays
• Employee discounts

Personal Best Karate provides equal employment opportunities to qualified applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.