Job Summary:

Independently plan and manage multiple concurrent Sansio implementation projects for EMS, fire, and public safety agencies, from kickoff through go-live. Deliver customer training and ensure successful, on-time, on-budget launches.

Job Description:

Project Manager Overview

Independently plan and manage multiple concurrent Sansio implementation projects for EMS, fire, and public safety agencies, from kickoff through go-live. Deliver customer training and ensure successful, on-time, on-budget launches.

Reports to Director, Professional Services and Support.

Primary Responsibilities

Project Delivery

• Plan and manage multiple concurrent implementation projects, coordinating timelines, tasks, and resources with internal teams to meet project timelines and budgets.
• Execute customer implementations following the Sansio implementation processes and best practice guidelines.
• Deliver end-user and admin training, remotely and on-site.
• Assess and mitigate project risks and issues; provide regular status reporting to customers and internal stakeholders.
• Identify scope changes and manage customer expectations, escalating to PS leadership when needed.
• Use AI tools to streamline project delivery and training content.

Customer & Product

• Build and maintain functional and technical knowledge, gaining subject matter expertise, across Sansio's product lines and offerings.
• Share lessons learned and ideas to improve customer experience and implementation workflow with PS and Product leadership.
• Identify expansion opportunities (add-on modules, additional agencies, integrations, training) during implementations and post-go-live check-ins, and hand off qualified leads to Sales.
• Support presales and customer advocacy efforts, including scoping, hour estimates, demos, SOWs, customer references, case studies, and webinar or user group content.

Support & Coverage

• As needed, act as backup to other PS&S team members, including possible periodic on-call rotation.
• As needed, provide additional post-implementation support to customers on a tier-2 level within area(s) of subject matter expertise.
• Other duties as assigned.

Success Measures

• Utilization against target.
• Customer satisfaction (CSAT) survey results.
• Project hours/budget variance (actual vs. estimated).
• On-time go-live rate for assigned projects.

Working Conditions

• Remote position (US).
• Travel to customer sites and corporate meetings as required (expected 10%–20%).
• Support customers across US time zones; occasional early mornings or evenings for go-lives.

Required Qualifications

• 3+ years of project management or software implementation experience, including ownership of timelines, scope, and stakeholder communication for multiple concurrent customer projects.
• Proven ability to manage project scope, risks, and budgets.
• Experience delivering software training or presenting to customer groups.
• Track record of managing deadlines and follow-through across competing priorities.
• Demonstrated customer service or customer relationship management skills.
• Working knowledge of project management and CRM tools.
• Working knowledge of SaaS/web-based applications and system integrations and data exchange.
• Ability to independently solve complex problems following established policies and procedures.
• Excellent communication skills (written and verbal).
• Self-motivated, organized, and able to work independently in a remote environment.

Preferred Qualifications

• Field or clinical background (EMT, Paramedic, Firefighter, or clinician).
• Project management certification (PMP, CAPM) or Agile/Scrum training.
• Familiarity with NEMSIS and state EMS reporting requirements.
• HealthcareIT or HIPAA-regulated data experience.

Education

Bachelor’s degree, or an equivalent combination of education and relevant experience.

Worker Type:

Regular

Number of Openings Available:

1