Program Manager

We are looking for a Program Manager to help us support our continued growth. Program Managers are responsible for overseeing the planning, execution, and successful delivery of Salesforce implementations at an enterprise, multi-million dollar scale. They are responsible for aligning the implementation strategy with the company’s business objectives and ensuring successful adoption of Salesforce solutions across various departments. Key responsibilities include project planning, resource allocation, stakeholder management, risk mitigation, and ensuring projects are completed within scope, budget, and timeline.

Responsibilities

• Partner with Coastal Leadership on Client relationship with Key Stakeholders and Steering Committee Members.
• Lead multiple work streams in a multi-cloud environment
• Establish engagement and operating model with various stakeholders
• Provide necessary project updates to various stakeholders at various forums
• Provide strategic direction to expand Coastal Cloud’s footprint at 1-2 clients/programs
• Serve as relationship owner for assigned client/program
• Works in partnership with Engagement Managers and Directors within the team to identify potential escalation points and address them
• Provide real time mentorship to program team members, and other Project Managers
• Drive forecast accuracy across their programs
• Establish project delivery plan and track progress & milestones
• Proactively identify and manage issues/risks to the project delivery
• Manage project dependencies, represent project in various cross-project forum
• Help team with estimations techniques, sprint planning, and tracking
• Drive decisions around priorities with client and internal teams
• Highly involved in the development of Project Delivery CoE Best Practices

Required Skills, Education and Experience

• 3+ years of experience working as Program Manager or in an enterprise project environment leading large technology implementations.
• SAFe Agilist or Scrum Master certification required
• 10+ years of PMO experience
• 5+ years of consulting experience
• Competent to manage $2M+ programs annually
• Proficient in maintaining key relationships with the client
• Leads internal and client teams across the program, drives key decisions, provides thoughtful leadership to client, drives & maintains key metrics across program (Forecast accuracy, Profitability, etc) towards successful completion of the program
• Experience with Salesforce project implementation
• Expertise in using project management tools like Smartsheets, Lucid charts, Google Apps, MS Office etc
• Experience managing 10+ team members, including Project Managers
• Technical background in software development, testing, and automation
• Experience with DevOps, CI/CD and Quality Control Processes
• Ability to help identify roadmap items and collaborate with Engagement Manager/Director to develop a plan of action
• Assist Engagement Manager/Director in the development of scopes of work and other contract-related documents to drive relationship success
• Excellent troubleshooting and problem-solving skills
• Excellent collaboration and risk management skills
• Excellent written and verbal communication
• Experience holding Project Team(s) accountable for following company and SLDC procedures, processes, and utilizing tools
• Ability to onboard and work on different project management tools
• Must have full-time permanent US work authorization

Additional Requirements

• Substantial industry or vertical experience
• Bachelor’s Degree preferred, or equivalent experience
• Salesforce technical certification in Salesforce (Admin certified) Preferred
• Ability to travel, as needed
• CSM, Agile or PMP certifications nice to have

Why Coastal, and what we offer:

• Flexible working hours with an emphasis on a life-work balance (in that order!)
• Remote flexible work; plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA & Lexington, KY; travel as required to client locations
• Unlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, & Dental coverage
• Competitive quarterly bonus opportunities
• Continuing education and certification reimbursements, specifically within the Salesforce and Snowflake ecosystems; plus occasional in-house competitions with spot bonuses
• A flexible and fun team culture! We value transparency, support, flexibility, growth, teamwork, fun, and so much more
• Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events
• Monthly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance
• Opportunities for accelerated growth, networking, and career guidance and support
• Trust, transparency and respect across all levels of the company

Coastal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.