Job Description

TEMP ROLE 10/12-5/31/2027

Anticipated 40 hours per week

Hourly, Non-Exempt on Dentsu Payroll, W2

Remote or Hybrid depending on Location

Work in EST Time Zone with some flexibility

Must be US Based

Travel - Required on occasion

Company Description

Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Merkle's expertise has earned recognition as a "Leader" by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC.

Position Overview

We are seeking an experienced Temporary Program Director to lead transformational digital/technical initiatives for our premier client portfolio while driving excellence across our program management practice. This senior leadership position requires a strategic and operationally sophisticated professional who can oversee one or more high-stakes programs, develop organizational capabilities, and serve as a trusted advisor to client executives. The ideal candidate brings deep digital/technical expertise, proven team leadership, and the ability to deliver exceptional results in fast-paced, complex agency environments serving both domestic and international markets.

Key Responsibilities

Program Portfolio Leadership

• Direct a portfolio of enterprise-level programs for 1 or more Fortune 500 clients
• Define program vision, objectives, and success criteria in collaboration with client executives and agency leadership
• Establish comprehensive program roadmaps that integrate multiple workstreams across digital transformation, customer experience, data analytics, and technology implementations
• Ensure programs align with client business strategies and deliver measurable ROI and business impact
• Lead program steering committees with senior client stakeholders, facilitating strategic decision-making and governance
• Manage program interdependencies, risks, and resource conflicts across the portfolio

Delivery Excellence & Governance

• Partner closely with Creative, Strategy, Data & Analytics, Technology, and CRM leadership to ensure integrated program delivery
• Oversee end-to-end program execution ensuring deliverables meet quality standards, timelines, and budget parameters
• Implement robust governance structures including escalation protocols, change management processes, and risk mitigation strategies
• Monitor program health through comprehensive dashboards tracking scope, schedule, budget, quality, and client satisfaction metrics
• Conduct regular program health assessments and implement corrective actions to address challenges
• Ensure compliance with agency standards, client requirements, and regulatory obligations across all markets
• Lead crisis management and issue resolution for high-impact program challenges
• Facilitate post-program retrospectives capturing lessons learned and best practices

Financial & Resource Management

• Manage program budgets ensuring profitability targets are achieved
• Oversee resource planning and allocation across programs, optimizing utilization and capability deployment
• Identify opportunities to improve operational efficiency and program profitability

Operational & Process Excellence

• Drive continuous improvement initiatives that enhance delivery quality, team productivity, and client satisfaction
• Establish and refine program management methodologies, tools, and templates aligned with industry best practices
• Implement and optimize technology platforms supporting program planning, execution, and reporting
• Create standardized frameworks for risk management, change control, and quality assurance

Required Qualifications

Education & Experience

• Bachelor's degree or equivalent experience
• 12-15 years of progressive program/project management experience at a digital/technical agency is a MUST
• 4-6 years of people management experience
• Proven track record managing complex programs valued at $5M-$15M+ individually
• Extensive experience with enterprise-level clients and multi-year technical initiatives
• History of delivering programs that drive significant business outcomes and client satisfaction

Leadership Competencies

• Exceptional leadership presence and influencing skills, comfortable engaging with senior executives
• Outstanding communication skills across written, verbal, and presentation formats
• Experience leading through ambiguity and complexity in matrixed organizations
• Demonstrated emotional intelligence and ability to navigate challenging stakeholder situations

Technical Expertise

• Expert-level knowledge of program management methodologies including Waterfall, Agile, Scrum, and hybrid approaches
• Advanced proficiency with program management platforms (Workfront, Jira, Confluence, Smartsheet, or similar)
• Experience with Salesforce and AEM implementations

Qualifications

• Agile/Scrum certifications (CSM, SAFe, etc.) in addition to leading teams in Agile methodology
• Extensive experience at recognized digital and/or technical agencies or top-tier consulting firms. (12-15 years of progressive program/project management experience at a digital/technical agency or consulting firm is a MUST)
• Experience delivering web site migrations, design systems, and site implementations

Additional Information

At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.

The hourly pay range for this position is $73.32 - $120.00. The hourly pay rate for the successful candidate is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Temporary employees are eligible for paid holidays in accordance with dentsu policy, as well as safe and sick time. This position is not eligible for any other benefits or other compensation.

To begin the application process, please click on the "Apply" button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.

#LI-SG1 #LI-Remote #LI-Hybrid

Location

USA - Remote - Maryland

Brand

Merkle

Time Type

Full time

Contract Type

Temporary

Dentsu Commitment

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex, sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.