Job Summary

Program Analyst, Sr – QUERI

Aptive Resources is seeking a Senior Program Analyst to support the Department of Veterans Affairs Office of Research and Development (ORD) Quality Enhancement Research Initiative (QUERI), under the Field Enterprise Research Support Services contract.

The role supports QUERI's implementation science, quality improvement, and program evaluation portfolio by developing and executing processes for measuring, synthesizing, and reporting on project impacts, and by managing the administrative infrastructure — databases, information collection tools, file repositories, and standard operating procedures — that support oversight of funded projects.

This position supports QUERI's mission in furtherance of the Foundations for Evidence-based Policymaking Act of 2018 by applying implementation science and quality improvement knowledge to the measurement and synthesis of program and project impacts at an organizational level. The successful candidate will demonstrate the ability to independently manage administrative processes, apply artificial intelligence tools, including Claude, to problem-solving and process improvement, and support program-level decision-making through analysis and recommendations within a complex, matrixed research organization.

This is a 100% remote position. Full-time (40 hours/week).

Primary Responsibilities

Primary Duties:

• Develop and execute processes for measuring, synthesizing, and reporting on the impacts of implementation science, quality improvement, and program evaluation projects, in support of the Foundations for Evidence-based Policymaking Act of 2018.
• Develop and execute administrative processes that support QUERI's oversight of funded projects, including the development and management of databases, information collection tools, and file repositories.
• Develop, maintain, and improve standard operating procedures (SOPs) governing project and program administrative processes.
• Apply artificial intelligence tools, including Claude, to problem-solving and process improvement, supporting internal process mapping and streamlining.
• Apply understanding of implementation science and quality improvement theories, models, and frameworks to the measurement and synthesis of impacts and outcomes at an organizational level.
• Perform database management, data analysis, and data visualization using tools such as REDCap and Excel to support tracking and reporting.
• Prepare program-level reports, summaries, and analyses related to implementation science and quality improvement project activities.
• Coordinate with program leadership and stakeholders across a complex, matrixed research organization to ensure timely and accurate processing of requests and deliverables.
• Communicate clearly and professionally with internal and external stakeholders to resolve issues, ensure data accuracy, and support program objectives.

Minimum Qualifications

• Bachelor's degree in business administration, public administration, health administration, public health, research, data science, or a related field.
• 8+ years of experience supporting program management or program analysis in a complex organization.
• Working knowledge of implementation science and quality improvement theories, models, and frameworks (e.g., CFIR, RE-AIM), including metrics and measurement of impacts and outcomes at an organizational level.
• Demonstrated hands-on experience using generative AI tools, specifically Claude, in project management, portfolio analysis, or quality/process improvement work, with specific examples of outcomes or impact.
• Demonstrated ability to independently manage tasks, prioritize workstreams, and contribute to program-level operations with minimal oversight.
• Demonstrated experience with database management, data analysis, and data visualization, including tools such as REDCap and Excel.
• Proficiency with Microsoft Office tools, including Microsoft Excel (e.g., data management, formulas), Microsoft Teams, and SharePoint.
• Strong attention to detail and ability to manage multiple tasks and deadlines.
• Effective written and verbal communication skills.
• Ability to work independently in a remote environment while managing assigned tasks and deadlines.
• Must possess discretion and mature judgment, as confidential information is routinely encountered.
• Ability to obtain and maintain a public trust clearance.
• Legal authorization to work in the U.S.

Desired Qualifications

• Knowledge and background in healthcare and healthcare systems, research administration, and complex matrixed organizations.
• Experience developing SOPs, job aids, or process improvement initiatives.
• Experience working in a federal or VA environment, particularly in support of health systems research or implementation science programs.
• Active or reciprocity-eligible federal or VA public trust background investigation.
• Systems thinking that recognizes how processes are integrated across multiple organizational levels.
• Demonstrated ability to synthesize data and stakeholder input to inform program improvements or operational decisions.

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit for extended periods, use a computer keyboard and mouse, and communicate verbally and in writing. The employee may occasionally need to stand, walk, bend, or lift up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

About Aptive

Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. Founded: 2012. Employees: 300+ nationwide.

EEO Statement

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.