POSITION SUMMARY

The Professional Development Director has a wide range of responsibilities that directly correlate to the successful delivery of services and solutions to the client base of Ferrilli. The position is responsible for managing a team of employees, ensuring high customer satisfaction, as well as performing duties that will enhance the operations of delivery for the organization.

ESSENTIAL FUNCTIONS

Employee Management:

• Schedule and lead developmental meetings with direct reports.
• Assist employees with creating a professional development plan on an annual basis.
• Guide employees into productive habits that encourage success in their positions.
• Ensure employees are completing and keep up to date with all product certifications and training.
• Build trust-based relationships with team to include an in-depth understanding of professional aspirations, experiences, strengths, development needs and relevant personal circumstances.
• Manage bi-annual evaluation process and continuous feedback in close cooperation with project managers and leadership.
• Participate in the recruitment and interviewing process for new consultants; assist HR team with employee onboarding as needed.

Customer Satisfaction

Provide employees with guidance on proper customer service techniques. Monitor customer service scores of employees on NPS and ad-hoc feedback loops-both.

Operational

Assist Vice President, People with identifying resource needs for future work. Coordinate with and support Resource Managers and Engagement Directors in providing back-up for employee absences or resource shortages.

Organizational

Ensure the Ferrilli team members are following the guiding principles of the company manifesto. Deliver presentations to the organization on the company policies, manifesto items, or during orientations. Coordinate with and support Resource Managers and Engagement Directors to backfill needs due to absence or resource shortage.

QUALIFICATIONS

• A Bachelor’s degree in related field required.
• A minimum of 8 years’ experience leading both the financial and client relationships for numerous projects.
• Hands on technical or functional experience in practice area.
• Willingness to travel when required for client or internal business.