Principal Cloud Engineer

North - Remote

Let’s go North, together.

Join our mission to build the largest suite of credit card processing and merchant services. It’s one simple payment platform backed by the most diverse payment companies. From credit card processing to back-office management, North points the way to smarter, faster, and just plain better payment solutions.

Job Summary:

The Principal Cloud & AIOps Engineer drives the overall technical architecture, automation, and operational resilience of North's multi-cloud infrastructure. This role leverages artificial intelligence, machine learning, and advanced cloud native tools to build self-healing, highly scalable systems. Responsible for setting continuous engineering standards, the Principal Cloud & AIOps Engineer ensures that all enterprise infrastructure aligns with strict security requirements, modern AI-driven practices, and performance objectives.

What You'll Do:

• Cloud Architecture & Vision: Architect, optimize, and maintain NAB’s Amazon Web Services (AWS) and multi-cloud environments for maximum availability, disaster recovery, and cost efficiency.
• AIOps & Intelligent Automation: Design and implement AIOps platform capabilities, automated anomaly detection, predictive scaling, and self-healing incident remediation workflows using AI/ML operational tooling.
• Infrastructure as Code (IaC) & CI/CD: Establish enterprise-wide standards for IaC (Terraform, Ansible) and CI/CD automation pipelines to streamline secure software delivery.
• Security & Regulatory Compliance: Enforce zero-trust network perimeters and maintain strict compliance with industry security frameworks, including PCI Digital Security Standard.
• Observability & Telemetry Infrastructure: Build telemetry data pipelines (metrics, logs, traces) to aggregate system performance data into intelligent observability engines.
• AI Tooling & Cloud Workload Optimization: Evaluate, pilot, and deploy generative AI tools and LLM/AI-assisted developer tooling to enhance engineering productivity and cloud cost management.
• Cross-Functional System Support: Work directly with DevOps, Site Reliability, Product Engineering, and InfoSec teams to integrate cloud infrastructure best practices.

What We Need From You:

• Bachelor’s Degree in Computer Science, Software Engineering, or a related technical field
• 7+ years of experience in cloud infrastructure engineering, with extensive hands-on experience in AWS.
• Deep expertise in Linux systems administration (RHEL, Ubuntu) and enterprise automation.
• Production experience using Terraform and Ansible for IaC and configuration management.
• Proven experience implementing AIOps frameworks, machine learning models for anomaly detection, or AI-driven observability tools (e.g., Datadog, Prometheus/Grafana AI plugins, Dynatrace).

Knowledge, Skills & Abilities (Preferred):

• AWS Certified Solutions Architect (Professional) or AWS Certified DevOps Engineer (Professional).
• Hands-on experience with PCI-DSS compliant infrastructure and security controls.
• Experience with multi-cloud deployments (Google Cloud Platform).
• Scripting/Programming proficiency in Python, Bash, or Perl.
• Experience with AI/ML workflow pipelines, vector data indexing, or deploying AI model workloads in containerized environments (Kubernetes/EKS).

What we offer:

We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:

• Medical, Dental, & Vision Coverage
• Flexible Paid Time Off
• 401(k) + Match
• Mental Health Support & Well-Being Program
• Paid Maternity & Paternity Leave
• Education Assistance
• Company-funded Lifestyle Spending Account

Salary Range: $140,000-205,000

Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

Please note: North is a US-based company and no sponsorship is available for this position at this time.

Who we are:

North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else.

Let’s go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling.

At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.

To learn more about North, and our family of companies, visit our website: north.com