1:00 PM - 2:00 PM
Senior Product Manager Interview
Sarah Jenkins
Piedmont Healthcare Inc.
·16 hours agoPiedmont Healthcare Inc.
·16 hours agoPc associate ii/scheduler
Location
remote, Atlanta, GA, United States
Commitment
Full Time
Level
Junior (<2 years)
Required skills
Customer servicePatient schedulingCall center operationsPre-registrationFirst call resolutionCommunication skillsData entry
Job Description
Overview
Responsible for serving as front-line support for the Patient Connection Center within Piedmont Healthcare. The Patient Connection Associate will answer incoming calls serving as First Call Resolution in order to address the appropriate course of action. The Patient Connection Center II Associate is responsible for pre-registering and scheduling patient encounters for provider services and utilizing excellent customer services standards.
Responsibilities
Responsible for serving as front-line support for the Patient Connection Center within Piedmont Healthcare. The Patient Connection Associate will answer incoming calls serving as First Call Resolution in order to address the appropriate course of action. The Patient Connection Center II Associate is responsible for pre-registering and scheduling patient encounters for provider services and utilizing excellent customer services standards.
Qualifications
Education
H.S. Diploma or General Education Degree (GED) Required
Work Experience
1 year of related customer facing experience Required
Call center, patient scheduling and/or physician front office experience Preferred
