Payroll services supervisor

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place.

Summary

The Payroll Services Supervisor, is a frontline leader responsible for the day-to-day supervision of a team of payroll employees who process payroll for OSV's customer portfolio on the Workday platform. Reporting directly to the Manager, or Senior Manager of Payroll Services, this role bridges individual contributor work and people's leadership — handling escalations, monitoring team performance, ensuring quality and compliance, and supporting team member development. The Payroll Supervisor must be detail-oriented, customer-focused, and eager to develop leadership skills in a fast-paced environment.

Responsibilities

• Supervise and support a team of payroll employees in the accurate and timely processing of customer payrolls on the Workday platform.
• Serve as the first point of escalation for payroll processing issues, discrepancies, and customer inquiries, resolving or routing to the Manager as needed.
• Review and audit payroll runs for accuracy, compliance, and adherence to customer-specific requirements.
• Monitor daily team workload and task distribution, adjusting priorities to meet deadlines and SLAs.
• Provide real-time coaching and feedback to payroll employees, reinforcing best practices and OSV's service standards.
• Track and report on individual and team performance metrics, flagging trends or concerns to the Manager, or Senior Manager of Payroll Services.
• Support the onboarding and training of new payroll specialists, ensuring they are set up for success from day one.
• Partner with the Manager or Senior Manager to implement process improvements that increase accuracy, efficiency, and customer satisfaction.
• Maintain up-to-date knowledge of federal, state, and local payroll regulations and communicate relevant changes to the team.
• Assist with customer communication related to payroll questions, tax matters, and reporting.
• Ensure team adherence to OSV policies, SOC audit controls, and data security standards.

Competencies

• Front-Line Leadership: Demonstrates ability to lead, guide, and motivate a team of payroll employees in daily operations. Sets clear task expectations, monitors follow-through, and addresses performance issues promptly and constructively.
• Payroll & Compliance Knowledge: Applies working knowledge of payroll processing, multi-state tax regulations, and Workday functionality to audit team output and resolve processing issues. Stays current on regulatory changes and ensures team compliance.
• Attention to Detail & Accuracy: Reviews payroll with a high degree of accuracy. Identify errors before they reach the customer and establish quality checkpoints to reduce rework and risk.
• Customer Service Orientation: Responds to customer inquiries and issues with professionalism, urgency, and empathy. Understands the impact of payroll errors on customers and consistently prioritizes a positive customer experience.
• Team Development & Coaching: Invests in the growth of payroll employees through real-time feedback, training support, and day-to-day mentorship. Recognizes team strengths and identifies development opportunities to build bench strength.
• Workload & Priority Management: Effectively manages team capacity against competing deadlines, customer needs, and SLA requirements. Adjusts daily priorities as needed and escalates resource conflicts to the Manager or Senior Manager in a timely manner.
• Communication & Escalation: Communicates clearly with team members, peers, and the Manager or Senior Manager. Knows when to resolve issues independently and when to escalate and does both with appropriate urgency and documentation.
• Process Improvement Mindset: Identifies inefficiencies in daily workflows and partners with the Manager or Senior Manager to propose and implement solutions. Embraces change and encourages the team to adopt improved practices.

Qualifications

Education/Certification Requirement

High School Diploma or equivalent

Required

• 5+ years of Payroll/Tax experience, with at least 1 year in a lead or supervisory capacity.
• Solid understanding of payroll compliance, tax regulations, and multi-state payroll processing.
• Demonstrated ability to prioritize workload and meet deadlines in a high-volume, deadline-driven environment.
• Strong attention to detail with a commitment to accuracy and quality.
• Excellent communication and interpersonal skills; comfortable coaching peers and interfacing with customers.
• Proficiency in Microsoft Suite.

Preferred

• Associate or bachelor's degree in business, Accounting, or a related field.
• Experience with Workday Payroll; familiarity with other HCM platforms.
• FPC (Fundamental Payroll Certification) or CPP (Certified Payroll Professional) designation.

#LI-REMOTE

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.