Job Details

Job Location: Remote - MD - Remote in Maryland, MD

Position Type: Full Time

Education Level: Associate Degree

Salary Range: $70000.00 - $70000.03

Travel Percentage: Up to 25%

Job Shift: Daytime

Job Category: Health Care

About Us

CarePoint Response is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response system. Since 1992, we’ve been at the forefront of behavioral health crisis care — providing timely, community-based services for individuals and families experiencing mental health and substance use challenges.

The Opportunity

We’re seeking a Peer Support Supervisor to join CarePoint Response and provide leadership, guidance, and oversight to our Peer Support Specialists across our Call Center, Mobile Crisis Response, and Residential programs. In this role, you’ll play a key part in supporting staff development, promoting recovery-oriented practices, and ensuring the delivery of high-quality, compassionate, and trauma-informed crisis services.

You’ll provide structured supervision, coaching, and mentorship to peer staff while offering guidance during complex or high-risk situations. Through collaboration with program leadership, ongoing training, and community partnerships, you’ll help strengthen our peer support services, empower staff to grow professionally, and ensure individuals experiencing mental health and substance use crises receive the support they deserve.

What You’ll Do

• Work collaboratively with members of the mobile crisis team, call center and residential units.
• Create performance improvement plans for staff when necessary.
• Provide regular documentation for supervision.
• Offer real-time consultation and support to staff managing high-risk or complex situations, including de-escalation and safety planning.
• Model behavior and ethics to the peer specialist.
• Provide support and supervision to peer specialists.
• Build relationships with addiction, mental health, homeless outreach providers, peer recovery supports and other community resources.
• Maintain professional open, effective, and appropriate communication with clients, BCRI staff, management, outside agencies and the public.
• Empower staff to become self-advocates for their own recovery/wellness.
• Provide consistent support through one-on-one supervision, team meetings, debriefings after crisis calls, and ongoing mentorship.
• Coaching and mentoring peer staff, facilitating training and assisting with onboarding of new hires.
• Participate in on-call or after-hours support as needed.

Qualifications

Qualifications:

• High school diploma or equivalent (Associate’s or bachelor’s in psychology, social work, counseling, or related field preferred).
• Credentials Peer Support Supervisor Certification is required.
• Strong typing, written communication, and crisis de-escalation skills.
• Minimum of two years of experience working in the field of peer recovery.

Why Join CarePoint Response

• 🏥 Medical, Dental, and Vision Insurance.
• 💼 403(b) Retirement Plan.
• 🌴 Generous PTO – Vacation, Sick, Personal, and Holidays.
• 📚 Tuition Reimbursement & Professional Development Support.
• 💙 Be part of an innovative, impact-driven team shaping the future of crisis care.

Make a Difference. Lead with Compassion. This is more than a leadership role — it’s a chance to help individuals and families find stability in their most vulnerable moments. 👉 Apply today and become a guiding force for change.