Patient Care Coordinator (Remote)

Envision Radiology is adding a Full-Time Patient Care Coordinator (Remote) to our team!

Monday - Friday 9:00AM - 5:30PM CST | Position Pay Range: $18.88-$22.75

Summary/Objective:

The Patient Care Coordinator (PCC) is the first to interact with our patients, creating a friendly, caring culture with exceptional service. The PCC is a key contributor to the company’s scheduling optimization and cancellation reduction efforts. Schedules and facilitates communication between the Centers and their prospective patients. Serves as a support function for the entire region and is critical in the success of getting patients scheduled and seen in a timely manner. Supports company initiatives by adopting new approaches, practices, and processes to deliver unmistakable quality, spectacular service, and operational excellence on a consistent basis. This position operates in a high volume call center typically in a remote setting.

Essential Functions

1. Ensures all queues are processed in a timely and efficient manner while adhering to all process and compliance requirements.
2. Works through the Scheduler Grid to pre-register and schedule patients (inbound & outbound calls).
3. Conducts functions of the position in a collaborative, friendly, and empathetic way when dealing with patients, physicians, and co-workers.
4. Conducts pre-registration and clinical screening during each patient interaction.
5. Asks all screening questions to ensure patient safety and assist with obtaining insurance authorization.
6. Communicates patient status of authorization, benefits and payment options as needed.
7. Reschedules and cancels appointments as needed.
8. Other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies:

1. Communication Proficiency.
2. Customer/Client Focus.
3. Organizational Skills.
4. Time Management.
5. Teamwork Orientation.
6. Problem Solving/Analysis.
7. Collaborative.
8. Friendly.
9. Quick to Find Solutions.
10. Caring and Empathetic.

Supervisory Responsibilities:

This position has no supervision responsibilities.

Work Environment:

This job operates in a call center environment away from the outpatient clinical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.

Travel:

No travel is expected for this position.

Job Qualifications:

Minimum Qualifications/Experience:

• Three plus years’ experience in customer service – healthcare environment preferred.
• Detail oriented, self-motivated, a problem solver and a team player.
• Ability to navigate multiple computer screens and browsers quickly and accurately.
• Ability to excel in a very fast-pace team environment.
• Ability to continuously “exceed” company and customer expectation.
• Strong communication skills & professional demeanor.

Education/Certifications:

• Minimum of High School diploma or equivalent (GED).

Additional Eligibility Qualifications:

None required for this position.

Compliance:

Adheres to Envision’s Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Company.

Company Benefits:

Below is a list of benefits that are offered to employees, once eligibility is met.

• Health Benefits: Medical/Dental/Vision/Life Insurance.
• Company Matched 401k Plan.
• Employee Stock Ownership Plan.
• Paid Time Off + Paid Holidays.
• Employee Assistance Program.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Other duties may be assigned as needed by supervision.

OSHA Exposure Rating: 1

It is reasonably anticipated NO employees in this job classification will have occupational exposure to blood and other potentially infectious body fluids.

Envision Radiology is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by application federal, state or local law.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.