SUMMARY

Your primary responsibility is to properly perform outreach to cold prospects in order to secure qualified appointments for our Solutions Consultants (sales reps) so that you hit your given quota every month. When applicable your duties will also include contact research and record cleaning in order to keep our CRM up to date.

JOB RESPONSIBILITIES

• To complete at least 5 focused block hours of dials to make a minimum of 150 dials per day (750 per week). We have a tool where you have the capability to parallel dial up to 10 numbers at a time, and the number of dials that can be made each day should easily hit 150. These dials, once ramped up should result in a minimum of 9 sat appointments each month.
• To participate in weekly marketing meetings and daily huddles to report your progress, provide input on campaigns, report problems and get help with challenges you have.
• To make outbound calls to various lists of prospects as directed. This includes making the calls on the days they are supposed to be completed, according to that campaign’s cadence, scripts and process.
• To accurately track all activities (calls, contacts, scheduled appointments, sat appointments, etc.) each day.
• To confirm and concierge all appointments you book to ensure higher sit rates.
• To follow up on no-shows and cancellations to attempt to reschedule them.
• To keep detailed notes on calls and communications in our CRM.
• To use the CRM, dialer, and other tech correctly.
• To complete all tasks set for you in the CRM on time and as directed.
• To be aware of all current events and promotions so you can answer questions when asked by prospects you’re calling on.
• Actively participate in RTT’s culture, including demonstrating and modeling our core values.

QUALIFICATIONS

• Communication Skills: Excellent verbal and persuasive communication.
• Sales/Customer Service: Experience in sales or customer service preferred.
• Computer Skills: Proficiency in basic computer applications and CRM software.
• Telephone Etiquette: Polite and professional phone manners.
• Time Management: Strong time management and adherence to scripts.
• Resilience: Ability to handle rejection and meet sales quotas.
• Problem-Solving: Quick thinking and addressing customer inquiries.
• Compliance: Knowledge of telemarketing regulations and ethical sales practices.
• Teamwork: Collaboration and contribution to team success.
• Language: Fluent with American English and experience in speaking with US customers.

JOB REQUIREMENTS

• Should be willing to accept a long-term work-from-home arrangement.
• Should be amenable to a permanent night shift schedule.