SUMMARY:

The Operations Specialist provides essential support to the Operations team by assisting with both routine tasks and special projects. This role enhances departmental efficiency through operational and administrative support, working closely with the On Site Evaluation team and collaborating with other departments as needed. The ideal candidate will possess strong writing skills and have experience responding to inquiries, resolving issues, and addressing complaints. This role may be either Monday - Friday or Wednesday through Sunday depending on business needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responds to emails received in the “CAP Reply” inbox within 12 hours of receipt
• Creates Member Issue Resolution Forms (MIRF’s) as needed to resolve issues
• Conduct follow-ups with both Members and dealers
• Assist with the WEB Survey inbox
• Analyze web surveys and respond to the individual needs of the member
• Creates Program Administration Changes (PAC’s) for Field team
• Review and enter data that is provided from On Site Evaluations
• Assist with completion of spreadsheets recapping an onsite evaluation trip
• Contributes to the team by suggesting opportunities for improvement
• Participates in weekly department meetings
• Other duties as assigned