Operations manager for client and care operations

Benefits:

• Flexible schedule
• Opportunity for advancement
• Training & development

About Incredible Sitters

Incredible Sitters is a growing childcare placement and family support company dedicated to connecting families with reliable, qualified childcare professionals. As our company expands, we are looking for an experienced Operations Manager to help strengthen our operations, support our growing team, and deliver an exceptional experience to families and caregivers.

Position Overview

We are seeking a highly organized, proactive, and solution-oriented Operations Manager to oversee day-to-day client and caregiver operations.

This is a leadership opportunity for someone who enjoys taking ownership, solving problems, coordinating people, and improving systems. The ideal candidate is comfortable working independently in a fast-paced, remote environment and can confidently manage operational challenges from beginning to resolution.

This is not an administrative assistant position. We are looking for someone who can take initiative, exercise sound judgment, lead operational processes, and grow into a key leadership role as Incredible Sitters continues to expand.

Key Responsibilities

Client & Family Operations

• Monitor open family childcare requests and ensure timely follow-up.
• Coordinate caregiver placements, introductions, interviews, and family updates.
• Maintain clear, professional communication with families throughout the placement process.
• Identify and resolve service issues while maintaining a high standard of client satisfaction.

Caregiver Management & Scheduling

• Oversee caregiver availability, scheduling, and coverage needs.
• Coordinate replacements and last-minute staffing changes when necessary.
• Follow up with caregivers regarding assignments, attendance, reliability, and accountability.
• Help maintain strong relationships with caregivers while ensuring expectations are met.

Daily Operations & Team Coordination

• Track outstanding operational tasks and ensure issues are resolved promptly.
• Coordinate internal communication and keep leadership informed of priorities and challenges.
• Identify recurring operational problems and develop practical solutions.
• Help create, document, and improve standard operating procedures (SOPs).
• Support interviews, candidate coordination, onboarding, and caregiver introductions.

Growth & Process Improvement

• Help strengthen operational systems as the company grows.
• Support partnerships and coordinate follow-up with external contacts.
• Identify opportunities to improve efficiency, communication, and service delivery.
• Take ownership of projects and operational initiatives from start to finish.

Qualifications

• Previous experience in operations management, staffing, childcare administration, hospitality, healthcare coordination, client services, executive operations, or people leadership.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage competing priorities and meet deadlines.
• Demonstrated ability to take initiative and work independently.
• Confidence handling challenging conversations and resolving operational issues.
• Strong follow-through, attention to detail, and accountability.
• Comfortable using technology, online platforms, scheduling systems, and digital communication tools.
• Ability to work remotely and maintain consistent, professional communication.
• Experience coordinating teams, schedules, clients, or service providers.

Preferred Qualifications

• Experience in childcare staffing, nanny agencies, or caregiver placement.
• Previous supervisory or operations leadership experience.
• Spanish-speaking ability.
• Florida-based candidate.

What We're Looking For

The ideal candidate is professionally mature, dependable, calm under pressure, and comfortable making decisions. They do not simply identify problems; they take ownership and work toward solutions.

They communicate proactively, anticipate operational needs, follow through without constant supervision, and understand the importance of balancing excellent customer service with accountability and efficient processes.

We are looking for someone who wants to contribute to a growing company and develop into a long-term operational leader.

Compensation & Growth Opportunity

Starting compensation of $25–$28 per hour, depending on experience and qualifications.

Approximately 20–30 hours per week to start.

Remote position within the United States, with Florida strongly preferred.

Opportunity to expand into a full-time leadership position as the company grows.

Opportunity to help shape operational systems, team processes, and the future of Incredible Sitters.

How to Apply

If you are an organized, proactive operations professional who enjoys building systems, leading people, and creating solutions, we would love to hear from you.

Apply today to join Incredible Sitters and help us build the next stage of our growth.