Operations Coordinator

About Heritage Builders

Heritage Builders is a growing construction and exterior services company backed by Allied Roofing Partners, a rapidly expanding national platform of leading roofing and exterior brands across the United States. Heritage Builders is focused on operational excellence, customer service, and scalable growth while maintaining a strong local-market presence and team-oriented culture.

We are seeking a highly organized, detail-oriented Operations Coordinator to support day-to-day operational activities across multiple departments. This is a remote role ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and can effectively manage multiple priorities while supporting field teams, leadership, and customers.

About the Role

The Operations Coordinator will play a critical role in supporting operational workflows, project coordination, scheduling, reporting, customer communication, and administrative processes across the business. This individual will help ensure projects, systems, and internal processes stay organized and moving efficiently.

The ideal candidate is proactive, organized, dependable, tech-savvy, and comfortable communicating with both internal teams and customers.

Responsibilities

• Coordinate and support daily operational activities across multiple departments
• Assist with scheduling, project tracking, and workflow management
• Maintain accurate records, documentation, and operational reporting
• Communicate with customers, vendors, subcontractors, and internal teams
• Support onboarding, administrative, and process-related tasks
• Assist with job scheduling, production coordination, and status updates
• Monitor and update CRM systems, spreadsheets, and internal platforms
• Help identify operational gaps and assist with process improvements
• Support leadership with reporting, follow-ups, and operational organization
• Coordinate meetings, calendars, and project timelines as needed
• Ensure customer information, project details, and operational notes remain accurate and up to date
• Assist with various operational and administrative projects as the company continues to grow

Qualifications

• Strong organizational and multitasking abilities
• Excellent communication and customer service skills
• Ability to work independently in a remote environment
• Strong attention to detail and follow-through
• Comfortable working in fast-paced environments with changing priorities
• Strong computer and technology skills
• Experience with Microsoft Office, Google Workspace, or similar systems
• Experience using CRM systems or project management platforms preferred
• Ability to manage multiple projects and deadlines simultaneously
• Professional attitude with a team-first mindset

Preferred Experience

• Operations coordination or administrative support experience
• Construction, roofing, home services, or field operations experience preferred
• Experience with scheduling, project coordination, or customer communication
• Experience with CRMs such as AccuLynx, Salesforce, HubSpot, Monday.com, or similar systems
• Experience supporting remote teams or multi-location operations
• Process improvement or reporting experience is a plus

Why Join Heritage Builders?

• Remote work opportunity
• Growing company with long-term career potential
• Backed by Allied Roofing Partners, a rapidly expanding national platform
• Collaborative and team-oriented environment
• Opportunity to help build operational processes and infrastructure
• Exposure to leadership and operational growth initiatives
• Competitive compensation and career advancement opportunities

Location

Remote Position

Company based in New Jersey