About Warlord Games

Warlord Games is a fast-paced and growing company based in Nottingham, UK with employees in the USA and Europe as well as the UK. In-house, we design and manufacture the models and rules for historical and science fiction tabletop games. Our products are sold worldwide through direct sales teams and the Warlord Games website, including pro-active newsletters and website sales activities. Our vision is simply to become the best historical wargames manufacturer in the world!

About the Job

Warlord Games is currently recruiting in our Trade Sales department for a New Account Manager. This is a telephone-based role where you will be responsible for the generation of new business in the Northern American geographic region. It will be your responsibility to recruit new stores to carry Warlord Games’ products and make sure that the ranges they take are appropriate for them. Once opened, the account will then be passed over to our team of Account Managers who will look after the ongoing relationship with these stores.

In this role you will be:

• Generating your own leads as well as acting on existing leads within your given territory
• Prioritizing the location and type of stores that you are opening
• Opening a minimum of 6 new accounts per month within your territory
• Ensuring the ranges sold into the new accounts are appropriate for their store
• Delivering excellent customer service to retain customers
• Handing over the new accounts to the relevant Account Manager in a timely manner and with all the required information
• Contacting potential or existing customers to inform them about a product or service using scripts
• Answering questions about products or Warlord Games
• Asking questions to understand customer requirements and closing sales
• Looking for ways to improve our offer and develop your own skills
• Going the “extra mile” to meet sales quotas and to facilitate future sales
• Directing prospects to the field sales team when needed
• Entering and updating customer information in the database and taking and processing orders in an accurate manner
• Keeping records of calls and sales and noting useful information

Whilst Warlord Games’ trade business is a global affair, this role will focus primarily on the USA & Canadian regions.

Key Requirements

You will need a strong work ethic and be able to work independently to manage your workload effectively, as well as being an active member of the wider Trade Sales team, working together to meet company goals. A willingness to learn is essential, as are the abilities to clearly convey information and listen to the customer’s needs. Being fluent in English is also essential, but the ability to communicate in at least one other language is an advantage as it will open the door to other regions for you as you progress. Alternate language skills are also very useful.

Additional requirements are:

• Proven experience as a telesales representative or in other sales/customer service role
• A proven track record of successfully meeting sales targets, preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• The ability to learn about products and services and describe/explain them to prospects
• Excellent verbal and written knowledge of the English language. (A second language would be useful, but it is not essential.)
• Excellent communication and interpersonal skills
• A cool-temper and the ability to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• A commercial mindset and the ability to grow your territory in line with Warlord’s growth plans
• Previous knowledge of or experience in the gaming industry is not a requirement for this role as full training will be provided, but a passion for and understanding of hobbies is essential

Essential Information

Location: This role is telephone-based covering our North American territories, so you will need to be able to work from home/remotely in the US or Canada – or in the North American timezones.

Salary: An annual guaranteed salary of $45,000 plus uncapped commission

Hours of work: Monday to Friday - 40 hours per week

Training: Full training will be provided

How to Apply

Please apply here by sending us your resume and a covering letter, letting us know how your experiences and skills would be a great fit for this role at Warlord Games.