MEDICAL ASSISTANT – FULLY REMOTE

Location: Fully Remote; MUST BE LOCATED IN FLORIDA
Position Type: Full-Time
Department: Clinical Operations
Reports To: Lead MA Team

Pay Range: $19-$22/hourly, based on experience

POSITION SUMMARY

Psych Health Associates is seeking a detail-oriented and organized Medical Assistant (MA) to provide remote administrative and clinical support to our Advanced Practice Registered Nurses (APRNs) who deliver patient care in hospital and post-acute settings.

This position plays an important role in supporting provider efficiency, ensuring accurate and timely documentation, coordinating patient appointments, and maintaining effective communication with facility staff. The ideal candidate is comfortable working independently in a remote environment, managing multiple priorities, and supporting providers in a fast-paced healthcare setting.

KEY RESPONSIBILITIES

Provider Support & Chart Preparation

• Prepare and review patient charts prior to scheduled provider visits, ensuring relevant clinical information is available.
• Review patient histories, medication lists, recent hospitalizations, and other pertinent documentation within the Electronic Medical Record (EMR).
• Assist APRNs with documentation, note preparation, and other administrative tasks to support timely completion of patient encounters.
• Identify missing or incomplete documentation and follow up with providers as needed.
• Support provider workflows to improve efficiency and continuity of patient care.

Scheduling & Care Coordination

• Coordinate and maintain patient schedules for assigned APRNs.
• Communicate scheduling changes, patient updates, and provider availability to appropriate facility personnel.
• Assist with coordinating follow-up appointments, referrals, and other patient care needs as directed by providers.
• Monitor outstanding tasks and follow up to ensure timely completion.

Facility Communication & Administrative Support

• Serve as a point of contact between APRNs and facility staff regarding scheduling, documentation, and patient care coordination.
• Maintain professional and timely communication with nursing staff, facility administrators, and internal team members.
• Assist with obtaining medical records, patient information, and other documentation needed for provider visits.
• Support additional administrative and clinical coordination projects as assigned.

Documentation & Compliance

• Ensure accurate and timely entry of information into designated EMR systems.
• Assist with tracking incomplete notes, outstanding documentation, and provider follow-up items.
• Maintain patient confidentiality and comply with HIPAA regulations and Company policies.
• Identify documentation discrepancies and communicate concerns to the appropriate provider or leadership team.
• Perform documentation support activities within the Medical Assistant's authorized scope and Company protocols.

QUALIFICATIONS

Required:

• Medical Assistant certification (CMA, RMA, or equivalent) preferred
• Minimum of 1 year of experience in a medical office, hospital, skilled nursing facility, or other healthcare setting.
• Experience working with Electronic Medical Record (EMR) systems.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple providers, schedules, and competing priorities.
• Comfortable working independently in a fully remote environment.
• Proficiency with Microsoft Office, email, and electronic communication platforms.
• Ability to maintain confidentiality and handle sensitive patient information.

Preferred:

• Experience supporting APRNs, physicians, or other advanced practice providers.
• Previous experience in behavioral health, post-acute care, skilled nursing facilities, or hospital-based services.
• Familiarity with PointClickCare (PCC), Aarista, or similar EMR systems.
• Experience with medical documentation, chart preparation, and provider scheduling.
• Prior remote healthcare experience.

REMOTE WORK EXPECTATIONS

This is a fully remote position requiring reliable internet access, a private and professional workspace, and consistent availability during scheduled working hours. Employees must remain responsive to providers, facility staff, and leadership while maintaining HIPAA compliance and protecting confidential patient information.

WHAT WE'RE LOOKING FOR

We are looking for someone who is proactive, dependable, and enjoys supporting healthcare providers behind the scenes. The successful candidate will anticipate provider needs, communicate effectively, maintain organized workflows, and contribute to a positive, collaborative team environment.

ABOUT PSYCH HEALTH ASSOCIATES

Psych Health Associates provides behavioral health services to patients in hospital and post-acute care settings. Our team works collaboratively with healthcare facilities to support continuity of care, timely documentation, and high-quality patient services.