Material damage claims specialist

The Material Damage Claims Specialist (MDS) is primarily responsible for the timely completion of internal estimates, appraisals, and valuations for the REPO Plus department. They serve as the physical damage experts/SMEs within the department and will routinely complete audits of outside insurance carrier (OIC) estimates/appraisals. Additionally, they are tasked with both initial and evergreen training related to automobile physical damage.

Job Duties and Responsibilities:

• Physical Damage Estimate/Appraisal Production – 80%
  • Will complete internal estimates, appraisals, and valuations on REPO Plus claim files.
  • This may include desk estimates of damaged vehicles, total loss valuations, and reviews or audit of externally supplied material.
  • Work is generated from internal REPO Plus claim files as well as via request from lender clients.
  • Required to meet production goals set by REPO Plus management.
  • Required to meet QA goals set by REPO Plus management.
• Physical Damage Subject Matter Expert – 10%
  • Will field questions and provide answers to REPO Plus Adjusters and Analysts as needed such as:
  • Estimate Review
  • Total Loss valuations audit
  • Written responses to OIC appraisers
  • Will be involved in all testing necessary to validate new workflows/processes and system integrations or applications within the REPO Plus department (ex. Integrating the CCC platform with PEGA for REPO Plus).
• Physical Damage Training – 10%
  • Provide initial physical damage training for the REPO Plus department including the following:
  • Condition Report review training for incoming REPO Plus Processors
  • Physical damage/Estimate training for incoming REPO Plus Adjusters and Analysts
  • Evergreen training related to physical damage including updates to state regulations, industry standards, etc.

Qualifications (Education, Experience, Certifications & KSA):

• High school diploma or GED.
• 8-10 years of work-related experience.
• Required to maintain all applicable licensing (if required) and continuing education/training necessary to complete the above work in all 50 states. This may include:
• State licensing
• Training specific to changes within the automobile physical damage field (ICAR, etc.)

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

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We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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