Manager, student affairs

Summary of Purpose

This position works collaboratively with the Dean of Students to triage and address both student behavioral concerns and petitions for tuition refunds. This position plays an integral role in providing fair and timely responses to the aforementioned concerns while ensuring that each occurrence is properly documented. This position is expected to work in a multi-cultural diverse working environment.

Typical Duties

This description is intended to indicate the types of duties and responsibilities requested of the employee assigned this title. It is not intended to be an exhaustive list of all the duties and responsibilities that may be required:

• Facilitates the initial triage of Behavioral Concerns and Petitions for Tuition Refunds
• Works with the Dean of Students to organize behavioral hearings and convene the Behavioral Assessment Review Team
• Manages the Maxient database for tracking Behavioral Concerns and Petitions for tuition Refund.
• Provides data and reports as needed to the Dean of Students
• Helps identify best practices within the context of addressing behavioral concerns and petitions for tuition refunds
• Collaborates with key departments to ensure that the Dean of Students practices and procedures are in alignment with the college’s desired outcomes
• Helps implement new technological tools for addressing matters relative to the Dean of Students Office
• Attends meetings as needed in support of the Dean of Students
• Other Duties as assigned

Knowledge and Skills Required

• Knowledge of higher education policies and procedures
• Expertise in Ellucian Colleague, Maxient and other student software systems
• Strong interpersonal communication skills both verbal and written
• Ability to problem-solve in a high-pressure environment

Minimum Education and Experience

EDUCATION: Bachelor’s degree in Business, Communication, English, Information Technologies or a related field

EXPERIENCE: At least (3) years of experience in Student Services including at least two (2) years’ experience in a community college or university setting