Manager of Human Resources, North America

Department: Human Resources

Reports To: Chief Executive Officer

Location: North America (U.S./PA, FL, TN, TX)

Employment Type: Full-Time, Permanent

About Premier NX

Premier NX is a tech-enabled service provider to North American mid-market businesses. We help clients outsource core business functions in five key service pillars, business outcomes: Finance and Accounting, IT Outsourcing, Sales Enablement, Customer Experience, and Analytics services.

Our team operates across five countries: the U.S., Canada, Pakistan, the Philippines, and China. We take a co-sourcing approach to working with clients, becoming an extension of their team both in culture and goal orientation (enhancing their business outcomes). We've received numerous industry accolades and are known for pairing human expertise with technology. We were founded in 2004 in Clarksville, Tennessee (USA), and today operate from an additional office location in New Jersey and a Canadian office located in Rothesay, New Brunswick.

Position Summary

Premier NX is seeking an experienced cross-border Manager of Human Resources, North America to support the HR function across our U.S. and Canada operations. While the position will lead members of the North America HR team, this role is collaborative with the existing team. This position will help with strategic elements of Human Resources at Premier NX; integrating business goals into employee strategy, support our vision to be place where professionals can develop their careers, and lead a team that covers talent and performance management, compensation, benefits, recruiting, employment branding, employee relations, and HR operations. The successful candidate will partner closely with senior and executive leadership to shape organizational strategy, drive change management, and ensure consistent, compliant HR practice across multiple jurisdictions. This is a full-time, permanent role reporting to the Chief Executive Officer.

Key Responsibilities

• Be a business partner and help execute strategy for HR across the U.S. and Canada, aligning business strategy, goals, and change management with talent management, employee communication, and company values.
• Oversee onboarding, employee development, compensation strategy, benefits, and employee communication.
• Own talent and performance management programs, management development, and HR policies and best practices, including compensation and merit review practices and oversee the benefits program.
• Track and report on HR metrics and reporting (turnover, new hire, headcount, and related workforce analytics) and present results to leadership.
• Oversee employee relations, related escalations, onboarding and offboarding, leaves and salary administration, and interpretation of company policy and employment law across jurisdictions.
• Oversee engagement and team-building initiatives that strengthen culture and retention.
• Oversee and partner with recruiting and employment branding: sourcing strategy, vendor management, interview process design, staffing metrics, and employer brand voice and reputation.
• Direct HR operations and compliance across the U.S. and Canada, including RRSP/401(k) administration, benefits tracking, employee files, background checks, employment insurance claims, and employee data management.
• Collaboratively manage, coach, and develop the HR team, and partner cross-functionally with senior and executive leadership on organizational strategy.

Qualifications

Required

• 7+ years of progressive human resources experience, including at least 4 years in a HR leadership role.
• Demonstrated experience leading an HR function across multiple U.S. states and Canadian provinces.
• Expertise across all core HR functions, including talent management, compensation and benefits, recruiting, employment branding, employee relations, and HR operations.
• Proven experience partnering with senior and executive leadership.
• Existing experience and knowledge of U.S. and Canadian employment law and multi-jurisdictional compliance.
• Excellent leadership, coaching, and counseling skills, with strong project management and analytical capability.
• Strong communication, facilitation, presentation, and writing skills, with the ability to work cross-functionally.
• Oversight of a minimum of 300-400 employees in the U.S. and a minimum of 50-100 employees in Canada.
• Financial and cost-benefit analysis skills, and working knowledge of HR statistics and metrics.
• Bachelor's degree in Human Resources, Business Administration, or a related field.

Preferred

• Master's degree or a certification such as SHRM-SCP, SPHR, or CHRP/CHRL.
• Bilingual (English/French).
• High degree of flexibility and comfort operating in a fast-paced, growing services organization.

What We Offer

• Competitive base salary and performance-based incentives.
• Extended health, dental, and vision care.
• Life insurance, employee assistance program, and optional insurance plans.
• RRSP/401(k) match.
• Paid time off and company holidays.
• Remote-first flexibility with a collaborative, globally distributed team.
• Professional development and growth opportunities at an established, growing BPO partner.

Premier NX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.