Long term service coordinator-concord nh

Remote Position: Must Be able to travel throughout NH

Supervisory responsibilities: Yes

Position description: Responsible for coordinating and overseeing non-medical, consumer directed in home Long-Term Supports (LTS) and Independent Living (IL) services for assigned consumers. Serves as the primary service coordinator and supports consumers, guardians, and representatives in directing services, achieving identified goals, and maintaining compliance with applicable program requirements. Promotes consumer choice, self-direction, independence, and quality service delivery through person-centered planning, education, coordination, monitoring, and support.

Essential functions

The functions listed below are representative of the essential duties of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

• Consumer Service Coordination
  • Coordinate and monitor services for assigned consumers to ensure identified needs, goals, and program requirements are met.
  • Conduct required assessments, consumer contacts, person-centered planning activities, and development and maintenance of care plans.
  • Monitor consumer progress, service utilization, and changing needs: facilitate service adjustments and referrals as appropriate.
  • Support consumers in accessing community resources, transition services, and opportunities that promote independent living.
• Consumer Education & Independent Living Support
  • Provide education, coaching, and skills development to consumers, guardians, and representatives regarding self-direction, service management, advocacy, and independent living.
  • Provide information, education, and resource navigation support to consumers, guardians, representatives, and ACEs regarding GSIL programs, community resources, and available supports. Promote self-direction and independence by building the knowledge and skills necessary to access and effectively utilize services, benefits counseling, employment services, peer support, transportation resources, payroll, recruitment, human resources, and other community-based supports.
  • Assist consumers in identifying and addressing barriers to independence, community participation, and accessibility.
  • Provide information regarding available services and resources and support consumers in independently accessing those resources.
• ACE Support & Oversight
  • Support consumer-directed recruitment, onboarding, retention, and utilization of ACEs.
  • Provide training, coaching, and performance-related support to ACEs regarding service delivery expectations, program requirements, and organizational policies.
  • Participate in corrective action and disciplinary processes for ACEs as needed in accordance with organizational policies and program requirements.
• Documentation, Compliance & Quality
  • Maintain accurate, timely, and complete documentation in accordance with organizational, funding source, and regulatory requirements.
  • Monitor service delivery, compliance indicators, and required program activities.
  • Identify, address, and appropriately escalate health and safety concerns, service gaps, and compliance issues.
  • Participate in quality improvement and program evaluation activities.
• Collaboration & Community Partnerships
  • Foster and maintain collaborative relationships with consumers, families, case managers, managed care organizations, community partners, funding sources, and other service providers to support consumer goals and coordinated service delivery.
  • Maintain a working knowledge of GSIL programs, referral criteria, program contacts, and community resources.
  • Participate in team meetings, training activities, outreach efforts, and organizational initiatives.

Competencies

• Communication and Relationship Building
• Organization and Time Management
• Critical thinking and Problem Solving
• Professionalism and Accountability
• Collaboration and Teamwork
• Knowledge of Person-centered Practices, Consumer-Directed Services, and Independent Living Philosophy
• Coaching and Performance Support Skills
• Resource Navigation and Community Partnerships
• Documentation and Regulatory Compliance

Physical/Mental demands

The requirements described below are representative of those necessary to perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Ability to communicate information effectively, both verbally and in writing, with consumers, employees, community partners, and other stakeholders.
• Ability to review, analyze, document, and communicate information related to consumer services, program requirements, and service delivery.
• Ability to conduct required service coordination activities within consumer homes and community settings, with or without reasonable accommodation.
• Ability to occasionally move, position, or demonstrate the use of adaptive equipment and transfer-related equipment, including consumer lifts, and other materials weighing up to 50 pounds, with or without reasonable accommodation.

Travel: Frequent statewide travel is required to perform the essential functions of this position. Employees must be able to travel to consumers homes, community locations, meetings, and other work-related sites as needed. Employees who use a personal vehicle for work-related travel must maintain a valid driver's license, meet GSIL motor vehicle record clearance requirements, and maintain the minimum insurance coverage required by GSIL.

Required education and experience

• Bachelor's degree and/or a minimum of two (2) years of experience in healthcare, human services, disability services, or a related field, or an equivalent combination of education and experience.
• Demonstrated experience supporting individuals with disabilities, chronic health conditions, or other complex support needs in home, community, healthcare, or human services settings.
• Experience providing or supporting personal care services, responding to challenging situations using de-escalation and problem-solving techniques, and working effectively with individuals with diverse functional, behavioral, and support needs.
• Knowledge of person-centered practices, consumer-directed service models, and the principles of independent living, with the ability to apply those concepts in service delivery.

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement

About Us

Granite State Independent Living is a statewide non-profit and New Hampshire's only Center for Independent Living, we stay close to our roots with a focus on our 5 core services of education, information, advocacy, support, and transition services for people with disabilities and underserved youth. We can speak and think with authority on behalf of the people we serve and support because we are led by a board of directors and staff of which over 51% are people with disabilities.

We carry out our mission through our Home Care Services, Community-Based Disability Supports and Employment Services. With the help of our local New Hampshire communities, we assist people with the tools for living life independently, so they can change their lives for the better. While much has changed over the years, one thing remains the same; GSIL is committed to the principle of personal choice and direction.

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