Key Account Manager

Key Account Manager Page 1 of 5 September 2026

TITLE: Key Account Manager

BUSINESS UNIT: Sales

REPORTS TO:

Country GM/MD/President (Direct) Head of KAM (Functionally)

FLSA STATUS: Exempt

LOCATION: Remote

REVISION DATE: 09/24/2026

SUMMARY

The Key Account Manager (KAM) is responsible for developing and executing the commercial strategy for an assigned portfolio of strategic manufacturing accounts. Acting as the primary commercial relationship owner, the KAM drives profitable Order Entry, revenue growth, customer retention, account penetration, and long-term partnership development across relevant customer locations, business units, and manufacturing facilities. The role serves as the central point of commercial coordination between the customer and internal stakeholders, aligning Sales, Engineering, Project Management, Service, Product Management, and executive leadership to deliver consistent solutions and measurable business value. Depending on the assigned account, the KAM may have primary responsibility within the Market Region or may serve as CLOOS's global point of contact, coordinating account activities across the Americas, EMEA, and APAC. The KAM is expected to support expansion opportunities wherever the assigned customer operates and to ensure alignment across CLOOS regions.

ESSENTIAL FUNCTIONS

Reasonable Accommodation Statement

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions:

Account Portfolio & Focus

• Manage a focused portfolio typically consisting of 3–5 existing strategic Key Accounts and the development of 2–3 prospective strategic accounts.
• Balance commercial focus approximately 60% toward consolidating and expanding existing Key Accounts and 40% toward identifying, developing, and converting new strategic accounts.
• For each assigned account, maintain a documented account plan, customer site map, installed-base view, stakeholder map, and multi-year opportunity roadmap.

Strategic Account Leadership

• Own the overall relationship and account strategy for assigned strategic accounts.
• Develop and execute multi-year account plans aligned with customer growth strategies, investment priorities, decision centers, installed base, and site-level opportunities.
• Build trusted relationships with executive leadership, corporate procurement, operations, engineering, manufacturing, and plant management teams.
• Serve as the primary point of contact for customer relationship development, profitable growth, and strategic alignment.