Account manager

About the Role:

The Account Manager supports client relationships and engagements, and ensures deliverables align with client needs to drive retention and growth. This role is client-facing and contributes directly to revenue through individual and pod quota ownership.

In this role, you will contribute to campaigns, build relationships, present Fetch’s offerings, and apply tools and workflows to improve accuracy and efficiency in client delivery. You are expected to learn and leverage AI-enabled tools and workflows to drive efficiencies, improve data accuracy, and enhance client engagement.

This is a full-time role that can be held from one of our US offices or remotely in the United States.

Role Responsibilities:

• Own individual revenue targets and contribute to pod revenue goals
• Contribute to the retention and growth of clients, supporting the pod in positioning Fetch as a strategic, long-term partner
• With leadership oversight, manage deadlines and navigate evolving priorities
• Build consultative relationships with mid-level client contacts by communicating clearly, following through on tasks, and supporting complex account strategies
• Support client engagements by attending partner calls, managing or supporting client touchpoints, and capturing follow-ups so clients feel consistently supported
• Contribute to partner deliverables such as campaign performance, one-off requests, and analytics requests
• Assist with onboarding new clients and brands, campaign set up, and coordinating materials, so partnerships launch smoothly and expectations are met from the start. Adopt AI-enabled platforms to ensure precision and efficiency
• Own inputs for campaign setup and programming, using standardized workflows and templates to ensure accuracy and minimize errors
• Partner with internal teams to track, organize, troubleshoot, and optimize client performance, leveraging AI tools to proactively detect trends or performance risks
• Ensure clients have access to timely reporting to guide budget allocation, leveraging dashboards to improve transparency and decision-making
• With oversight, ensure that partners have access to the data and reporting needed to optimize budget allocation and increase spend, using AI-generated dashboards and insights to surface key opportunities
• Translate data and performance trends into clear, actionable recommendations for clients
• Contribute to the preparation and delivery of client presentations and reviews, including QBRs, using tools that improve data visualization and accuracy
• Manage revenue actualizations and billing processes, ensuring financial records are accurate and compliant
• Utilize sales-enablement, AI, automation tools and demonstrate a growth mindset toward adopting new technologies and workflows to increase efficiency

Minimum Requirements:

• 2+ years of experience in account management, partnerships, sales support, or a related field
• Strong organizational and execution skills with the ability to manage multiple priorities
• Experience analyzing campaign data and presenting insights to clients or internal stakeholders to drive business outcomes
• Strong communication and collaboration skills
• Comfort working in dynamic or evolving environments
• Bachelor’s degree or equivalent combination of education and experience

Preferred Requirements:

• Direct client vertical experience
• Direct industry experience in digital media, advertising, or consumer data
• Experience supporting renewals, upsells, and client growth conversations
• Familiarity with CRM tools (ex. Salesforce)
• Experience collaborating with implementation, analytics, or other cross-functional teams
• Familiarity with decision-support tools (ex. ChatGPT, Gemini AI) or automation platforms (ex. Zapier)

Compensation:

This job posting may span more than one career level. We’re open to hiring this individual contributor role at the Account Manager or Senior Account Manager level. Level will be determined based on experience.

Account Manager: 2+ years of relevant sales experience. The base salary range for this position is $73,000 to $82,000; the on-target earnings range is $87,600 to $98,340.

Senior Account Manager: 5+ years of relevant sales experience, including independently leading complex sales cycles and growing strategic accounts. The base salary range is $95,000 - $113,000, the on-target earnings range is $114,000 to $135,600.

This does not include accelerators or sales plan incentive funds, which employees may also be eligible for). We also offer all employees equity in Fetch. Discover our benefits at https://fetch.com/careers.