Job Description

Account Manager I-III

Account Manager I - $52,694 - $69,160 - $85,626

Account Manager II - $60,988 - $80,808 - $100,628

Account Manager III - $71,614 - $95,784 – $119,954

The Scoop:

This position is responsible for leading and managing all operational aspects of servicing and retaining clients. This position is also responsible for managing the transition of new business into MedImpact effectively, accurately, and timely. Ensures consistent customer satisfaction during the life cycle of the client from Conception, Implementation, Business Relationship Management and Renewal by leading and collaborating with their assigned client team, over 30 business units, and continually interacting with customers and consultants. The Account Manager is ultimately accountable for ensuring consistent customer satisfaction, delivering successful projects, building, and maintaining solid business relationships and successfully executing the delivery of additional revenue to MedImpact.

What You Get To Do:

• Develops, builds, and maintains solid client business relationships beginning with a positive on-boarding experience and continuing throughout the life cycle of the client.
• Ensures appropriate levels of service and operational support to assigned clients by understanding and championing clients’ operating requirements throughout the organization.
• Proactively maintain and improve upon service performance levels and works across the organization to expeditiously resolve issues.
• Actively leads members of the core client team, and members of the extended team, in successfully meeting client needs.
• Adheres to strict procedural and quality standards, including thorough and accurate documentation.
• Leads the implementation process for the onboarding of new business for existing clients.
• Utilizes project management skills to track milestones and deliverables.
• Effectively educates the client to MedImpact systems and processes.
• Manages the client and consultant in compliance with the client service agreement.
• Partners with multiple business units and teams to ensure the accuracy of claims adjudication set ups.
• Analyzes claims results and identifies discrepancies, inaccuracies, anomalies, and unexpected consequences.
• Takes accountability for expeditious resolution of adjudication configuration issues identified during the implementation process.
• Completes special projects as assigned.
• Provide regular feedback to management team regarding client requirement status and business development opportunities.
• Proactively identify and recommend solutions for client and operational improvements.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Education and/or Experience

For consideration candidates will need:

Level III:

Bachelor's degree from four-year college or university or equivalent combination of education and experience and the following:

• A minimum of six (6) years of account management or related client services experience.
• Strongly prefer that experience is in a healthcare, Pharmacy Benefit Management (PBM), managed healthcare service organization, insurance company, or other health related entity.

Computer Skills

Intermediate to advanced skill set in MS Office, Word, Excel, PowerPoint, Project, and Outlook.

Travel

This position requires domestic travel of up to 30% of the time.

The Perks:

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to www.medimpact.com/careers

MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego, California.