Overview

Business Title: Key Account Manager

Division: Consumer Product Services

Entity: Consumer Product Services

Location: Remote, Anywhere in USA (Specific Focus on East and West Coast areas)

Reports to: VP, Account Management

FLSA: Exempt

Hours Worked: Typically, Monday through Friday, forty-hours per week. However, must be flexible to meet the needs of the department and complete other projects as assigned.

Position Summary

The Key Account Manager is responsible for developing and expanding strategic relationships with existing clients across Retail, Consumer Products, Supply Chain, Manufacturing, and Technology sectors. The role focuses on driving revenue growth, increasing share of wallet, identifying cross-selling opportunities, and positioning Bureau Veritas as a trusted partner for quality, compliance, sustainability, and supply chain solutions.

Key Responsibilities

• Manage and grow a portfolio of strategic accounts within the assigned territory.
• Develop long-term account plans and executive-level relationships.
• Identify opportunities across testing, inspection, certification, audits, advisory, and sustainability services.
• Lead contract renewals, commercial negotiations, and pricing discussions.
• Coordinate global and regional teams to deliver integrated client solutions.
• Conduct regular business reviews with key stakeholders.
• Monitor client satisfaction and proactively address risks and service gaps.
• Partner with technical experts and operations teams to ensure successful project execution.
• Achieve and exceed annual revenue and profitability targets.

Qualifications

• Bachelor's degree in Business, Engineering, Supply Chain, Quality, or related field.
• 8–10+ years of experience in TIC, quality assurance, supply chain services, or B2B technical services.
• Proven success managing enterprise or strategic accounts.
• Experience selling complex service solutions rather than transactional products.
• Strong consultative selling and stakeholder management skills.
• Ability to engage senior leaders including Procurement, Quality, Sustainability, Regulatory, and Operations executives.

Success Metrics

• Revenue growth
• Account retention
• Share of wallet expansion
• Cross-selling performance
• Strategic account penetration
• Client satisfaction and NPS

An equivalent combination of education and experience may be accepted in lieu of above.

Compensation Range

$90,000 - $110,000 annually (e.g., the job posting is not necessarily reflective of actual compensation that may be earned, and actual compensation is subject to variation due to such factors as locations, education, experience, and skillset).